Latasha Henderson
Summary
Detailed client service associate known for having great organizational skills. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products. Confident communicator recognized for consistently receiving excellent customer feedback. Looking for a new role where hard work and dedication will be highly valued.
Overview
21
21
years of professional experience
Work History
Inside Sales Representative
Natera
REMOTE
04.2024 - Current
- Scheduled availability for mobile phlebotomist appointments for current patients.
- Conducted inbound and outbound calls to meet overall goals monthly
- Assisted in scheduling appointments for new patients, ensuring that all relevant information was collected and entered into the patient database accurately.
- Overall Performance: Maintains strong consistency in performance evaluations while remaining HiPAA compliant
- Actively engaged in a project focused on improving FRP processes, enhancing efficiency and response time.
- Involved in training initiatives to support team members in managing PC-related escalations effectively.
Reimbursement Coordinator
Stratus EEG
Frisco, TX
06.2021 - 08.2023
- Complete enrollments into Medicaid, Medicare, and private insurance plans.
- Research, followup, and resolve open and pending authorizations in a timely fashion.
- Maintained confidentiality and integrity of patient data.
Customer Service Representative
TMX Finance Family of Companies
Carrollton, TX
02.2016 - 06.2021
- Convert online leads to customers for personal and title loans.
- Assisted customers in understanding their financial needs and objectives, recommending appropriate loan products.
- Collaborated with Company teams to expedite loan approval processes.
- Reviewed credit history for to determine eligibility for loans : referred
Outbound Sales Supervisor/ Appointment Setter
Encore Payment Systems
Addison, TX
04.2004 - 06.2011
- Coordinated and scheduled client appointments for credit card processing systems.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Overcame objections with a persuasive approach, listening to the customer and highlighting the benefits while deflecting concerns.
- Maintained relationships with customers through regular follow-up calls and emails.
- Conducted weekly performance reviews with the sales team to ensure goals were being met after monitoring daily operations of the sales team, including customer service, product knowledge, and marketing initiatives.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Dallas, TX07-2014
Skills
- Contract Management
- Relationship Building
- Attention to Detail
- Call Management
- HIPAA Compliance
- Leadership
- ICD-10
- Salesforce CRM
Timeline
Inside Sales Representative
Natera
04.2024 - Current
Reimbursement Coordinator
Stratus EEG
06.2021 - 08.2023
Customer Service Representative
TMX Finance Family of Companies
02.2016 - 06.2021
Outbound Sales Supervisor/ Appointment Setter
Encore Payment Systems
04.2004 - 06.2011
Bachelor of Science - Business Administration And Management
University of Phoenix
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