Latasha Honore
Los Angeles,CA
Summary
Latasha is a proficient Administrative Assistant having 10 years of experience. Her responsibility has always included answering phones, sorting and distributing emails, faxing and scanning office paperwork. She has expertise in gathering data and prepares routine reports, assists in maintaining records. She has a proficient working knowledge in MS office (Excel, Word and Power Point).
Overview
9
9
years of professional experience
Work History
Medical Appointment Clerk
Kaiser Permanente
04.2023 - Current
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Collaborated with healthcare staff to verify alignment of appointment scheduling
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled appointments
- Placed phone calls
- Perform administrative task as needed
Patient Service Representative (PSR)
CEDARS SINAI
04.2022 - 03.2023
- Greet patients
- Check In patients
- Insurance verification
- Schedule appointments
- Answer incoming calls,
- Faxes
- Administrative duties
Administrative Clerk
KAISER
08.2021 - 01.2022
- Screening patients
- Social distancing patients
- Greeting patients
- Collecting medical information
- Admitting and discharging patients
- Managing hospital forms
- Presenting financial options to patients
- Processing payments, and balancing cash drawers.
Administrative Clerk
KAISER
11.2020 - 05.2021
- Screening patients
- Taking patients temperatures
- Social distancing patients, greeting patients
- Collecting medical information
- Admitting and discharging patients
- Managing hospital forms
- Presenting financial options to patients
- Processing payments, and balancing cash drawers.
Administrative Clerk
KAISER
03.2020 - 05.2020
- Perform clerical duties
- Copy and faxing documents
- Gather patient demographic and personal information
- Maintain quality and accurate records
- Ensure paperwork and reports are completed in an accurate and timely manner,
- Make sure all medical records are protected and kept confidential
- File all patients' medical records and information
- Complete clerical duties
- Answering phones, responding to emails
Administrative Clerk
KAISER
10.2019 - 01.2020
- Performs general filing
- Proofread documents and determine correct filling
- Check manual files for duplicates missing or misfiled items
- Contacting members to verify address and insurance coverage
- Covering phone lines and transferring to appropriate department
- Updates information and reports
- Process and complete referrals in tapestry
- Communicate information between doctors and nurses, other staff, and patients
- Ensuring accuracy and information privacy for patients
- Telephonic follow up
- Securing to set up home health care, palliative care, and hospice care referrals.
Department Specialist
SUPERVALU
01.2019 - 05.2019
- Purpose to complete a variety of specialized duties that support functional operations
- Maintains complex records
- Responds to inquiries in area of responsibility
- Collects data/information for department use in special projects or reports
- Updates information and reports typically on the computer
- Checks information for accuracy
- Prepares and balances data
- Answers department phones as needed and routes to appropriate area
- May use calculators, keyboards, telephone, and other office equipment.
Administrative Clerk
KAISER
08.2018 - 11.2018
- Provides administrative hospital nurse staffing
- Scheduling and payroll support to department under general guidance and supervision of the department administrators
- Coordinates department/unit to include daily staffing needs, making reassignments, calling replacement personnel and canceling personnel according to established procedures
- Computes and recaps hours worked on assigned time cards; resolves discrepancies or problems by referring to master schedules or appropriate supervisor
- Work closely with the Staffing Office to resolve variances in the Master Schedule; recharges hours from one cost center to another
- Respond to questions from employees regarding timecard computations, payroll deductions and paycheck discrepancies or refers person to appropriate department for assistance
- Completes payroll adjustment form indicating payroll error on employee's paycheck
- Type and adjust weekly and monthly staffing schedule and documents all changes at time of occurrence
- Gather data and prepares routine reports, assists in maintaining attendance records for all unit personnel, recording tardiness, sick leave, vacation, leaves of absence, overtime
- Forwards timecards and transmittal to payroll for processing; receives and distributes paychecks and new timecards upon receipt
- Answers incoming telephone calls for office, answers routine inquiries regarding staffing procedures
- Maintains and monitors file on licenses/renewals for all licensed personnel.
Administrative Clerk
KAISER
06.2017 - 04.2018
- Discharge planning and securing resources
- Durable medical equipment processing and delivery, printing, delivering, and filing IM (Important Message from Medicare) letters
- Skilled nursing facility referrals follow up for faxing, placement, telephonic follow up and creating clinical packets
- Home health - telephonic follow up and securing, set up patient transportation,
- Psych placement
- Speaking with patients and family members, post-acute coordination, Utilization Management.
Customer Service Representative
WESTLAKE FINANCIAL
02.2017 - 03.2017
- Handled calls with the objective of collecting payments on current and delinquent accounts
- Researched, analyzed and settled all customers billing questions and disputes
- Update customer's information in data system, arranged payment plan to avoid going into default by using set tools
- Provide customers with service information and maintaining quality control
- Seeking new ways to improve customer service.
Admin Support
SEE'S CANDIES
08.2016 - 12.2016
- Oversee daily office operations
- Manage inventory and order supplies for office and sales staff
- Support sales department by coordinating marketing materials
- Route purchase and invoice documents to appropriate recipients
- Support activities of sales staff and managers
- Filed completed documents and retrieve information as needed
- Worked with office manager to coordinate schedules with other company professionals
- Conducted routine follow up calls to assess customer service satisfaction and determine areas of improvement
- Continually meet and exceeded the operational and administrative expectations of my employer.
Account Executive
UNIFIED PROTECTIVE SERVICES
09.2014 - 08.2016
- Accomplishing supervisory objectives by managing telemarketing staff, recruiting, selecting, orienting, training, assigning, scheduling, coaching, and disciplining employees
- Planning, monitoring, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Achieving marketing and operational objectives by contributing information and recommendations to strategic plans and reviews
- Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; and resolving problems
- Preparing appointments, calendars, proposals, agreements, and various logs needed to maintain records and reference as needed for the entire company
- Quality Assurance, Processed Proposals, RFP's, Agreements, and Trained Appointment setters
- Process vendor requests
- Calendar appointments and Data Entry.
Education
High School Diploma -
Alain LeRoy Locke High School
Los Angeles, CASkills
Customer Service, Call Center, Insurance, Medical, Medicare, HMO, PPO, Data entry, Scheduling, Clerk, Type 40 WPM, 100 calls inbound/ outbound per day, Spreadsheets, Data Entry, Calendar Appointments, SV Harbor, Mainframe, Marwood, System 19, DMI system, Fresh System, Create EOS, PO Maintenance, Chargeback, Create Deals, Tapestry, Epic, CSlink
Technical Experience
MS Office, Outlook, Word, Excel, Power Point, Teams, Customer Service, Call Center, Insurance, Medical, Medicare, HMO, PPO, Data entry, Scheduling, Clerk, Type 40 WPM, 100 calls inbound/ outbound per day, Spreadsheets, Data Entry, Calendar Appointments, SV Harbor, Mainframe, Marwood, System 19, DMI system, Fresh System, Create EOS, PO Maintenance, Chargeback, Create Deals, Tapestry, Epic, CSlink
Timeline
Medical Appointment Clerk
Kaiser Permanente
04.2023 - Current
Patient Service Representative (PSR)
CEDARS SINAI
04.2022 - 03.2023
Administrative Clerk
KAISER
08.2021 - 01.2022
Administrative Clerk
KAISER
11.2020 - 05.2021
Administrative Clerk
KAISER
03.2020 - 05.2020
Administrative Clerk
KAISER
10.2019 - 01.2020
Department Specialist
SUPERVALU
01.2019 - 05.2019
Administrative Clerk
KAISER
08.2018 - 11.2018
Administrative Clerk
KAISER
06.2017 - 04.2018
Customer Service Representative
WESTLAKE FINANCIAL
02.2017 - 03.2017
Admin Support
SEE'S CANDIES
08.2016 - 12.2016
Account Executive
UNIFIED PROTECTIVE SERVICES
09.2014 - 08.2016
High School Diploma -
Alain LeRoy Locke High School
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Diana IovescuDiana Iovescu
Program Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical GroupProgram Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical Group
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group