Latasha Jarrad
Lansing,MI
Summary
Dedicated customer service representative with over seven years of experience in high-stress environments. Skilled in active listening, critical thinking, and providing exceptional customer support. Eager to leverage these strengths to enhance team performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
CSR
Maximus Call Center
07.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided mentoring to new hires, contributing to their successful integration into the team.
- Managed inbound call flow, ensuring timely and accurate responses to customer inquiries.
- Provided exceptional customer service, resolving issues through effective communication and problem-solving skills.
Cashier
Kellys Downtown Party Store
05.2021 - 04.2024
- Processed customer transactions efficiently using POS systems.
- Managed cash drawer, ensuring accuracy during shifts.
- Maintained store cleanliness and organized merchandise displays.
- Trained new cashiers on operational procedures and best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Supervisor
Advent House Ministries
12.2019 - 01.2021
- Coordinated meals and program activities, aligning resources to meet client needs effectively.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance for the homeless
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new environments and situations that may have aroused
Senior Caregiver
Tender Loving Hands
09.2015 - 03.2018
- Supervised daily care routines to ensure health and safety of clients.
- Developed personalized care plans in collaboration with healthcare professionals.
- Administered medications accurately per physician instructions, ensuring compliance with safety protocols.
- Monitored clients' physical and emotional well-being, reporting changes to families and medical staff.
- Implemented activities that enhanced clients' cognitive and physical engagement, improving overall quality of life.
- Coordinated transportation for clients to medical appointments, maintaining schedules efficiently.
Education
No Degree - Criminal Justice
Lansing Community College
High School Diploma -
Waverly High School
Lansing, MI05-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Documentation
- Quality control
Timeline
Cashier
Kellys Downtown Party Store
05.2021 - 04.2024
Supervisor
Advent House Ministries
12.2019 - 01.2021
CSR
Maximus Call Center
07.2018 - Current
Senior Caregiver
Tender Loving Hands
09.2015 - 03.2018
No Degree - Criminal Justice
Lansing Community College
High School Diploma -
Waverly High School