Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latasha Jennings

Jacksonville,FL

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

4
4
years of professional experience

Work History

Accounting Assistant

Remedy Staffing
07.2024 - 12.2024
  • Payroll
  • Invoices
  • Emails
  • Coding
  • Data entry

Customer Services Representative

Concentrix
01.2024 - 06.2024
  • Handled incoming calls and chats to assist customers with loan payments and cancellations
  • Provided solutions for declined orders and unrecognized transactions, ensuring customer satisfaction
  • Assisted customers with region changes, updating their accounts accordingly
  • Maintained accurate records of customer interactions, ensuring data was updated in the system

Customer Service Representative

Adecco
09.2023 - 01.2024
  • Handled inbound calls from customers to schedule water delivery services
  • Processed payments and updated billing information accurately
  • Assisted customers with inquiries related to water delivery and account details
  • Ensured timely and efficient handling of all customer interactions

Collection Representative

FIS Global Solutions
06.2023 - 08.2023
  • Managed and processed payee transactions and mismatches within the SVPCO (Automated Clearing House) system
  • Reviewed and resolved mismatch reports to ensure accurate financial record-keeping
  • Investigated and corrected missing reports, coordinating with relevant departments to reconcile discrepancies
  • Oversaw lockbox processing

Comcast Customer Service Representative

MCI Telecommunications
04.2023 - 06.2023
  • Assisted customers with billing inquiries, payment processing, and setting up auto-pay options
  • Provided support to customers looking to resolve account issues or discrepancies
  • Explained billing statements and charges to ensure customers understood their accounts
  • Facilitated the setup and management of automated payment plans to streamline billing processes
  • Addressed and resolved customer complaints and concerns to maintain high satisfaction levels

Sorter (Night shift)

UPS
06.2022 - 04.2023
  • Placed tags on bags to ensure accurate tracking and delivery
  • Sorted and organized bags based on destination and delivery routes
  • Loaded tagged bags onto conveyor belts for efficient processing and shipment

Optum Specialist (work from home)

Insight Global
09.2021 - 05.2022
  • Identified and addressed customer needs promptly and efficiently, ensuring high satisfaction
  • Updated and maintained members primary care physician records with accuracy and attention to detail
  • Coordinated and set up Annual Wellness Checkups (AWCs) for members, facilitating timely and effective healthcare

Operations Specialist (work from home)

TEKsystems (Bank of America)
01.2021 - 05.2021
  • Reviewed client paperwork to ensure completeness and accuracy before submission to the underwriter
  • Verified all required documents and information were included in loan files
  • Coordinated with clients and internal teams to gather missing information and resolve discrepancies
  • Maintained organized and up-to-date records of client files and documentation

Education

Associate degree - Healthcare Management

Ultimate Medical Academy
Tampa, FL
05.2015

High School Diploma -

The University High School
Bridgeport, CT
05.2000

Skills

  • Customer Services Representative
  • Retention
  • Infor
  • Five9
  • Resolution Compliance
  • Coding
  • Appointment Scheduler
  • Chat Resolution
  • Data Entry
  • Scanning
  • Accounts Reconciliation
  • First Call Resolution
  • MS Word
  • Microsoft Excel expertise
  • Microsoft outlook
  • Microsoft Office Suite
  • Invoicing and billing
  • Dispute resolution
  • Accounts payable
  • Account updating
  • Active listening

Timeline

Accounting Assistant

Remedy Staffing
07.2024 - 12.2024

Customer Services Representative

Concentrix
01.2024 - 06.2024

Customer Service Representative

Adecco
09.2023 - 01.2024

Collection Representative

FIS Global Solutions
06.2023 - 08.2023

Comcast Customer Service Representative

MCI Telecommunications
04.2023 - 06.2023

Sorter (Night shift)

UPS
06.2022 - 04.2023

Optum Specialist (work from home)

Insight Global
09.2021 - 05.2022

Operations Specialist (work from home)

TEKsystems (Bank of America)
01.2021 - 05.2021

Associate degree - Healthcare Management

Ultimate Medical Academy

High School Diploma -

The University High School

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