Outstanding communication and problem solving skills. Offering dedication, determination and resilience. Highly organized, proactive and punctual with team-oriented mentality and have the ability to carry out tasks with minimal supervision..
Hi, I’m
Latasha Johnson
Customer Service Representative
Chattanooga,Tennessee
Summary
Overview
18
years of professional experience
Work History
Harmony Oaks Recovery Center
Behavior Health Technician
02.2023 - Current
Job overview
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Prepared and submitted daily. reports to management.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Salvation Army
Lead Correctional Duty Officer
10.2019 - 12.2022
Job overview
- Detected and prevented illegal entry into facility.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Coached team members in techniques necessary to complete job tasks.
- Prepared and delivered investigative reports and briefings.
- Handled administrative requirements, maintained records and submitted operational reports.
Big Lots
Team Lead
10.2012 - 12.2021
Job overview
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Resolved customer service issues using company processes and policies and provided updates to customers...
- Handled approximately $5000 daily
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Silverdale Correctional Facility
Correctional Officer
02.2016 - 03.2020
Job overview
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Transported inmates to and from medical and dental appointments, and work details.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Instructed inmates on work detail and oversaw work-site transportation.
Zaxbys
Assistant Manager
06.2005 - 10.2007
Job overview
- Delegated daily tasks to team members to optimize group productivity.
- Resolved problems or concerns to satisfaction of involved parties.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled cash accurately and prepared deposits.
Education
Liberty UniversityLynchburg, VA
Bachelor of Science from Social Work
06.2026
University Overview
Virginia College School of Business And HealthChattanooga, TN
Associate of Science from Pharmacy Technician
12.2010
University Overview
- GPA3.8
- Dean's List Honoree
Skills
- Communication
- Problem solving skills
- Resourceful
- Strong work ethnic
- Adaptability
- Time Management
Timeline
Behavior Health Technician
Harmony Oaks Recovery Center
02.2023 - Current
Lead Correctional Duty Officer
Salvation Army
10.2019 - 12.2022
Correctional Officer
Silverdale Correctional Facility
02.2016 - 03.2020
Team Lead
Big Lots
10.2012 - 12.2021
Assistant Manager
Zaxbys
06.2005 - 10.2007
Liberty University
Bachelor of Science from Social Work
Virginia College School of Business And Health
Associate of Science from Pharmacy Technician
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