LATASHA JOHNSON
Miami
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
15
15
years of professional experience
Work History
Inside Sales Executive
Humana
07.2019 - Current
- Led sales department with a Can-Do attitude and high quarterly sales.
- Gained customer trust and confidence by demonstrating compelling, and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Identified and maximized sales opportunities and increase customer engagement.
- Trained new sales professionals and provided coaching as needed to maintain company sales success.
- Coach, train, evaluate and monitor sales representatives performance.
- Maintained strict confidentiality of member information, adhering to HIPAA guidelines and company privacy policies.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Customer Service Representative
CINTAS, Professional Uniform And Facility Services
04.2012 - 07.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained up-to-date knowledge of product and service changes.
Coordinator of Benefits
EMBLEM HEALTH
03.2009 - 04.2012
- Ensures claims are paid correctly by identifying the health benefits available to a medicare beneficiary.
- Coordinating the payment process, and ensuring that the primary payer, whether medicare or other insurance, pays first.
- Initiating an investigation when it learns that a person has other insurance.
- Collecting information on Employer Group Health Plans and non group health plans (Liability insurance, Self insurance, no fault insurance and workers compensation) and updating this information on medicare databases every time a change is made to insurance coverage.
- Maintained strict confidentiality of member information, adhering to HIPAA guidelines and company privacy policies.
- Participated in ongoing education and training sessions to remain updated on changes in Medicare regulations and policies.
Education
Business Administration
Miami Dade College
Miami, FLHigh School Diploma -
Miami Central Senior High School
Miami, FL05.2006
Skills
- CRM proficiency
- Sales Strategies
- Resilience Under Pressure
- Prospecting skills
- Building rapport
- Sales consultation
- Cross-selling techniques
- Opening and closing procedures
- Sales Training
- Product and Service Sales
- Call Control
- Systems and software expertise
- Customer Service
- Upselling and Cross Selling
Additional Information
*Obtain a 2-40 License (Florida Health Agent License)
* Licensed to sell Medicare
Timeline
Inside Sales Executive
Humana
07.2019 - Current
Customer Service Representative
CINTAS, Professional Uniform And Facility Services
04.2012 - 07.2019
Coordinator of Benefits
EMBLEM HEALTH
03.2009 - 04.2012
Business Administration
Miami Dade College
High School Diploma -
Miami Central Senior High School