Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

LaTasha Johnson

Stockbridge,GA

Summary

23 years in the "World's busiest airport" in the hospitality industry, expeditiously accommodating passengers!

Dynamic and results-driven Starbucks Manager at Delaware North, recognized for enhancing customer satisfaction and loyalty through effective team collaboration and training. Proven expertise in inventory control and dependable leadership, successfully managing a team of 68 to maintain high service standards and operational efficiency. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Starbucks Manager( Atlanta Airport)

Delaware North
Atlanta, GA
06.2025 - Current
  • Oversee daily operations, and ensure compliance with company policies.
  • Managed staff schedules and coordinated training programs for new employees.
  • Developed and implemented operational procedures to enhance efficiency.
  • Monitored inventory levels and ordered supplies to meet demand.
  • Conducted regul
  • Resolved customer issues promptly to maintain service quality standards.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of product
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Manager

Concessions H&H
Atlanta, GA
09.2022 - 07.2025
  • Managed inventory levels to support food and beverage service efficiency.
  • Oversaw daily operations to ensure compliance with health and safety standards.
  • Led team in delivering exceptional guest experiences at hospitality venues.
  • Fostered a collaborative work environment promoting teamwork and communication.
  • Streamlined daily operations to enhance customer experience and service turnaround.
  • Trained staff on customer service and food safety protocols.

Waitress/Lead Server/Trainer/Bartender

Mack II (Phillips Seafood)
Atlanta, GA
05.2014 - 08.2022
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Facilitated role-playing exercises to improve service skills and team collaboration.
  • Organized special events such as seminars or workshops to increase awareness about food safety regulations.
  • Assisted in resolving customer complaints regarding food quality or service delivery.
  • Provided exceptional customer service in a fast-paced seafood dining environment.

Bartender / Waitress/Server Trainer

TGIF Fridays
Atlanta, Georgia
02.2003 - 05.2014
  • Delivered exceptional customer service by recommending menu items based on preferences and allergies.
  • Mixed cocktails and beverages, adhering to standard recipes and guest preferences.
  • Created a welcoming atmosphere for guests through attentive service and engagement.
  • Assisted with additional responsibilities as needed to support team operations.
  • Recognized by management for outstanding customer service performance.
  • Demonstrated strong problem-solving skills, resolving issues effectively and efficiently.

Education

High School Diploma -

Booker T Washington High
Atlanta, CA
05-2001

Some College (No Degree) - General Studies

Atlanta Metropolitan State College
Atlanta, GA

Skills

  • Dependable leadership
  • Upselling expertise
  • Inventory control
  • Customer service excellence
  • Team collaboration
  • Staff management
  • Problem solving
  • Ability to work under pressure
  • Training and development
  • Point of sale proficiency
  • Organizational skills

Accomplishments

  • mantained highest sells for several months through out entire company

Certification

  • servsafe
  • alcohol safety
  • customer service training

Timeline

Starbucks Manager( Atlanta Airport)

Delaware North
06.2025 - Current

Manager

Concessions H&H
09.2022 - 07.2025

Waitress/Lead Server/Trainer/Bartender

Mack II (Phillips Seafood)
05.2014 - 08.2022

Bartender / Waitress/Server Trainer

TGIF Fridays
02.2003 - 05.2014

High School Diploma -

Booker T Washington High

Some College (No Degree) - General Studies

Atlanta Metropolitan State College

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