Latasha Johnson
Fort Mitchell
Summary
Dynamic customer service professional with extensive experience at Publix, excelling in team leadership and problem-solving. Proven track record in enhancing customer satisfaction and loyalty through effective training programs and strong communication skills. Adept at multitasking and fostering a positive environment, ensuring operational efficiency and exceptional service delivery.
Customer service professional with deep commitment to delivering exceptional support. Known for resolving inquiries swiftly and enhancing customer satisfaction. Strong focus on teamwork and adaptability, ensuring reliable and flexible service. Proficient in communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Customer Service Staff Member
Publix
11.2023 - Current
- Assisted customers in locating products, enhancing overall shopping experience.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Trained new staff on customer service protocols and store policies.
- Monitored checkout processes to minimize wait times during peak hours.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Librarian
Muscogee County School District
08.2019 - Current
- Assisted patrons in locating resources and utilizing library systems effectively.
- Maintained organized cataloging of library materials to enhance accessibility.
- Collaborated with staff to develop engaging programs and workshops for community outreach.
- Provided support in managing digital resources and maintaining online databases.
- Conducted regular inventory checks to ensure accurate collection management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
Shift Manager
Captain D's Seafood
09.2023 - 10.2024
- Enhanced customer satisfaction through effective communication and proactive problem-solving techniques.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Manager
SUBWAY®Restaurants
01.2020 - 09.2023
- Trained and supervised team members to ensure compliance with operational standards and customer service excellence.
- Coordinated daily operations to optimize workflow efficiency and enhance service delivery at peak hours.
- Implemented cost-control measures, reducing waste while maintaining product quality and customer satisfaction.
- Developed training programs focused on food safety practices and employee performance improvement initiatives.
- Oversaw scheduling and staffing, balancing labor costs with operational needs during high-demand periods.
- Managed and motivated employees to be productive and engaged in work.
Cashier Trainer
Rainbow Foods
03.2016 - 01.2018
- Implemented best practices to enhance transaction accuracy and efficiency.
- Assisted management in developing training materials for cashier procedures.
- Monitored trainee performance, providing constructive feedback and support.
- Supported team in maintaining a positive shopping environment for customers.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
Education
Bachelor of Arts - Early Childhood Education And Care
Ashford University
San Diego, CA06-2019
Skills
- Team leadership
- Training programs
- Employee motivation techniques
- Customer loyalty strategies
- Customer focus
- Key stakeholder relationship building
- Customer relations
- Order processing
- Strong teamwork
- Problem-solving
- Time management
- Multitasking and organization
- Empathy and patience
- Adaptability and flexibility
Timeline
Customer Service Staff Member
Publix
11.2023 - Current
Shift Manager
Captain D's Seafood
09.2023 - 10.2024
Manager
SUBWAY®Restaurants
01.2020 - 09.2023
Librarian
Muscogee County School District
08.2019 - Current
Cashier Trainer
Rainbow Foods
03.2016 - 01.2018
Bachelor of Arts - Early Childhood Education And Care
Ashford University