Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Latasha Jones

Latasha Jones

Clarksdale,MS

Summary

Dynamic professional with a proven track record at North West Mississippi Regional Medical Center, excelling in customer service and operations management. Recognized for enhancing patient satisfaction through effective problem-solving and team leadership. Skilled in financial management and staff training, consistently achieving high performance metrics in phlebotomy and patient care.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Little Caesars
12.2018 - 05.2025
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Phlebotomist Technician

North Sunflower Rural Health Clinic
10.2020 - 06.2021
  • Centrifuged blood samples as outlined in clinical protocols.
  • Packaged and shipped specimens to central lab daily.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Contributed to increased clinic efficiency by maintaining an organized inventory of phlebotomy supplies and equipment.
  • Expanded availability for blood draws by working flexible hours, including weekends and holidays when necessary.
  • Streamlined the specimen tracking process with meticulous documentation of all collected samples.
  • Maintained a clean and safe work environment, adhering to infection control policies and procedures.
  • Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
  • Increased patient satisfaction by providing efficient and accurate blood collection services.
  • Ensured timely test results by coordinating with medical staff for proper specimen handling and transport.
  • Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
  • Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
  • Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
  • Provided excellent customer service while verifying patient information and insurance at registration.
  • Upheld HIPAA compliance through careful management of confidential patient records and lab results.
  • Mitigated risk factors within the lab setting by strictly adhering to OSHA regulations regarding biohazardous waste disposal.
  • Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
  • Promoted a positive atmosphere within the workplace through active participation in staff meetings and team-building activities.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Organized daily work based on collection priority.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Laboratory Phlebotomist

North West Mississippi Regional Medical Center
01.2021 - 05.2021
  • Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
  • Reduced wait times for patients by quickly and efficiently completing phlebotomy tasks.
  • Continuously expanded knowledge of phlebotomy best practices through participation in ongoing training programs and workshops.
  • Supported optimal patient care by performing venipuncture using various techniques such as butterfly needles, straight needles, and fingerstick methods.
  • Streamlined testing processes with proper centrifugation techniques, resulting in faster turnaround times for test results delivery to physicians.
  • Ensured proper identification of patients through diligent verification of personal information before each blood draw procedure.
  • Maintained a clean and safe work environment by adhering to strict sanitation protocols.
  • Assisted in maintaining adequate inventory levels of phlebotomy supplies, preventing shortages that could disrupt workflow or compromise patient care quality.
  • Facilitated timely diagnosis and treatment by promptly delivering specimens to appropriate departments or external facilities.
  • Ensured accurate test results by properly conducting quality control procedures on laboratory equipment and instruments.
  • Contributed to positive patient experiences by providing clear explanations of the phlebotomy process and addressing any concerns or questions proactively.
  • Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
  • Consistently met high performance metrics related to puncture success rate, minimal discomfort experienced by patients, and the number of specimens collected per shift.
  • Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
  • Upheld rigorous standards for infection control, ensuring the safety of both patients and colleagues through consistent adherence to protective measures like glove use and hand hygiene practices.
  • Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
  • Contributed to a positive workplace culture by actively participating in team meetings, offering constructive feedback and suggestions for improvements, and providing support to colleagues as needed.
  • Strengthened interdepartmental communication by effectively collaborating with medical staff to address any concerns or discrepancies in test orders.
  • Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
  • Increased accuracy of test results by carefully following established procedures for specimen collection and handling.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.

Education

No Degree - Phlebotomy

Coahoma Community College
Clarksdale, MS
04-2019

Associate of Science - Pre-Nursing

Coahoma Community College
Clarksdale, MS
05-2018

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Money handling
  • Workload management
  • Policy enforcement
  • Performance evaluation
  • Staff training and development
  • Orientation and training
  • Inventory management

Interests

  • Cooking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Baking
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy cooking for friends and family gatherings

Timeline

Laboratory Phlebotomist

North West Mississippi Regional Medical Center
01.2021 - 05.2021

Phlebotomist Technician

North Sunflower Rural Health Clinic
10.2020 - 06.2021

Assistant Manager

Little Caesars
12.2018 - 05.2025

No Degree - Phlebotomy

Coahoma Community College

Associate of Science - Pre-Nursing

Coahoma Community College

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