Microsoft 365
LaTasha Lane
Teacher Assistant
Lubbock,TX
Summary
Results-driven Assistant Teacher and Customer service representative excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Reliable Assistant teacher and Customer service representative dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as Assistant Teacher and Customer Service representative position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Call Center Representative
AT&T Mobility
Lubbock, TX
09.2021 - 03.2023
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed debit and credit card and electronic check payments.
- Boosted customer service satisfaction ratings through consistent quality control.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Approved and terminated customer contracts upon request.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Attended telephone skills and program information training sessions to boost aptitude.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
Teacher
Lil’ Precious Steps
Lubbock, TX
05.2016 - 09.2021
- Trained new daycare assistants on health and safety standards
- Developed, administered and corrected tests and quizzes and timely manner
- Guided students with a range of disabilities and learning differences
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Planned and implemented integrated lessons to meet national standards.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
Housekeeper
University Medical Center
Lubbock, TX
01.2019 - 09.2019
- Received top scores on customer evaluations for thoroughly cleaned rooms
- Accommodated patient preferences regarding housekeeping methods
- Created checklist for daily stocking of housekeeping carts that improved inventory management and prevented unnecessary trips to stockroom during cleaning rounds
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Verified cleanliness and organization of storage areas and carts.
- Dusted picture frames and wall hangings with cloth.
- Disposed of trash and recyclables each day to avoid waste buildup.
Home Team Leader
Lubbock State Supported Living Center
Lubbock, TX
09.2009 - 03.2014
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Held weekly team meetings to inform team members on company news and updates.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Assistant Teacher
Lubbock Cooper ISD
Lubbock, TX
03.2023 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in implementation of new learning tools, systems and materials.
- Researched and presented new learning tools and methods for classroom application.
- Planned, prepared and presented group assignments to encourage collaboration.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Monitored and reported student progress and development, offering mentoring as needed.
- Provided additional mentoring based on student evaluations.
- Graded assignments and reported individual progress to teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Delivered supplementary lessons and practice assignments.
- Supervised recess, lunch and daily student intake and dismissal.
- Worked with teacher and administrators to enforce school policies and procedures.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in lessons, curriculum and homework planning.
Education
HS Diploma -
Springboard Academy
Lubbock, TX 01.2013 - 5 2014
Child Development Associate Program - Child Care
South Plains College
Levelland, TX 08.2020 - 08.2021
Skills
Awards and Acknowledgementsundefined
Accomplishments
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Worked 60 overtime hours during the holiday season at the request of management.
- Documented and resolved customer issues with phone which led to great results.
Software
Excels
Timeline
Assistant Teacher
Lubbock Cooper ISD
03.2023 - Current
Call Center Representative
AT&T Mobility
09.2021 - 03.2023
Child Development Associate Program - Child Care
South Plains College
08.2020 - 08.2021
Housekeeper
University Medical Center
01.2019 - 09.2019
Teacher
Lil’ Precious Steps
05.2016 - 09.2021
HS Diploma -
Springboard Academy
01.2013 - 5 2014
Home Team Leader
Lubbock State Supported Living Center
09.2009 - 03.2014
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