Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latasha Lewis

Nashville,TN

Summary

Experienced Paraprofessional eager to help students of all ability levels excel. Thrilled to assist teachers with any and all needs to facilitate the best possible educational environment. Coordinated and diligent planner of activities, manager of student behavior and source of support for teacher needs. Passionate about helping students. Caring Youth Specialist eager to help kids with varying learning abilities improve behaviors, social skills and educational capabilities. Observant and skilled team player successful at responding to crisis situations and providing emergency support. Accomplished Special Education Paraprofessional offering more than 4 years of aiding instructors in the classroom and promoting individualized learning techniques. Dedicated Special Education Paraprofessional with a background in assisting teachers with classroom activities. Knowledgeable in school safety, learning processes and individualized expression. Experienced in dealing with children with autism and emotional behavior disorders as well as behavior intervention. Versatile and dedicated paraprofessional with a focus on the individual needs of special education students. Empathetic and accommodating in the design and implementation of hands-on lessons. Resilient Special Education Teacher familiar with the challenges associated with teaching Special needs children. Remains positive under times of stress or conflict. Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in microsoft with 6 years of expertise in related roles. Hardworking Customer Service Representative with 10 years of experience. Trained in project and time management and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Well-qualified proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Skilled call center professional versed in customer .. Bring extensive high-call volume experience spanning 4 years working with consumers. Superior computer skills and telephone etiquette. Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 4 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Effectively drive revenue with skilled promotional and problem-solving abilities. Experienced Retail Sales Associate with 5 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing 15-year background in maintaining customer satisfaction and contributing to company success. Personable customer service professional offering over 5 years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Knowledgeable and dedicated customer service professional with extensive experience in clerical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Tractor Supply Company
Brentwood, TN
04.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

customer service represenative

Conduent Inc
Lexington, KY
08.2018 - Current
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies

Substitute Paraprofessional

Fayette County Public Schools
Lexington, KY
08.2017 - Current
  • Kept learning environments focused, inclusive and supportive at all times
  • Worked with individual students to provide personalized educational, behavioral and emotional support
  • Prepared instructional materials for group and one-on-one use
  • Provided diverse assistance to teachers, including clerical support, classroom management and document coordination
  • Maintained student safety in classroom and outside environments
  • Documented behaviors, interventions and results
  • Spoke with parents about student needs to garner additional support
  • Provided support during classes, group lessons and classroom activities

Paraprofessional

Fayette County Public Schools
Lexington, KY
09.2015 - 05.2017
  • Assessed student assignments to check quality and completeness and assign grades
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills
  • Organized classroom materials to help teachers prepare for daily instruction and activities
  • Supported student learning objectives through personalized and small group assistance to support classroom instruction
  • Worked with individual students to provide personalized educational, behavioral and emotional support
  • Prepared reports and paperwork for parent-teacher conferences
  • Led reading and arts and crafts lessons
  • Documented behaviors, interventions and results
  • Kept classrooms clean by sterilizing and disinfecting toys and surfaces
  • Tailored lesson plans for students with emotional and cognitive disabilities

Law File Clerk

Fogle Keller Purdy
Lexington, KY
08.2010 - 03.2015
  • Copied, logged and scanned supporting documentation and placed all information in client files
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries
  • Analyzed departmental documents for appropriate distribution and filing
  • Diligently edited legal correspondence for grammar and spelling
  • Arranged for delivery of legal correspondence to clients, witnesses and court officials
  • Obtained signatures from attorneys for legal documents
  • Transcribed legal documents and phone conversations
  • Organized files for court proceedings
  • Developed and maintained filing and retrieval systems
  • Entered new cases into company database
  • Organized envelopes, postage and mail correspondence for all clients

Education

Associate of Arts and Sciences -

Bluegrass Community and Technical College
Lexington, KY
12.2014

Skills

  • Data analysis
  • Clerical support
  • Data entry
  • Behavior improvements
  • Child development
  • Documentation
  • Lesson planning
  • Classroom management
  • Special education
  • Teacher support
  • Secondary education
  • Elementary education
  • Schedule management
  • Kentucky Notary
  • Administrative
  • Strong verbal communication
  • Sorting
  • Customer assistance
  • Documentation and reporting
  • Patient assessment
  • File/records maintenance
  • General office functions
  • Microsoft Office
  • Time management
  • Professional demeanor
  • Transcription and dictation
  • Customer service
  • Appointment scheduling
  • Appointment setting
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Computer proficiency
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Follow-up skills
  • Call management
  • Product knowledge
  • Order processing
  • Administrative support
  • Customer relationship management (CRM)
  • De-escalation techniques
  • Building rapport
  • Quality control
  • Dispute resolution
  • Product and service solutions
  • Assertiveness
  • Order fulfillment
  • Account updating
  • Account management
  • Reading comprehension
  • Service upselling
  • Conflict mediation
  • Retail store support
  • Escalation management
  • Shipping and logistics
  • CRM software
  • CRM software proficiency
  • Delivery scheduling

Timeline

Customer Service Representative

Tractor Supply Company
04.2021 - Current

customer service represenative

Conduent Inc
08.2018 - Current

Substitute Paraprofessional

Fayette County Public Schools
08.2017 - Current

Paraprofessional

Fayette County Public Schools
09.2015 - 05.2017

Law File Clerk

Fogle Keller Purdy
08.2010 - 03.2015

Associate of Arts and Sciences -

Bluegrass Community and Technical College
Latasha Lewis