LaTasha Lockridge
Greenville,MS
Summary
Hardworking Office Clerk familiar with proficiency in filing systems and providing great customer service. Passionate about business success and successful at supporting all staff and customer needs.
Professional with experience in loan support, prepared to enhance operational efficiency and customer satisfaction. Skilled in financial analysis, loan processing, and risk assessment. Proven track record of effective team collaboration and adapting to changing needs. Known for reliability and achieving results in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Loan Support Specialist
Guaranty Bank And Trust
02.2024 - Current
- Managed loan processing workflows, ensuring timely and accurate documentation for all transactions.
- Provided expert guidance on loan products, enhancing customer understanding and satisfaction.
- Collaborated with underwriting teams to streamline approval processes and reduce turnaround times.
- Conducted thorough reviews of loan applications, identifying discrepancies and maintaining compliance with regulations.
Teller/ Back up Customer Service Representive
Guaranty Bank And Trust
09.2021 - Current
- Processed customer transactions promptly, minimizing wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers on use of banking website and mobile apps.
Customer Service Representative
Guaranty Bank And Trust
02.2023 - 02.2024
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Managed account information updates and maintenance with precision and attention to detail.
- Collaborated with cross-functional teams to enhance service delivery processes and improve customer experiences.
- Trained new team members on operational procedures, promoting consistent service standards across the department.
Financial Relationship Specialist
Regions Bank
10.2018 - 07.2021
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities
- Assisted clients in making beneficial and strategic decisions regarding investments and low-cash financing.
Car Wash Operator
Delta Car Wash
08.2018 - 10.2018
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
- Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
Office Clerk
Mack's Auto Repair And Towing
01.2011 - 05.2016
- Responded to telephone inquiries from clients, vendors and the public
- Oversaw office inventory by restocking supplies and making purchase orders
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Oversaw and managed car wash operations to ensure customers received the best and safest drive through experience
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Responded to telephone inquiries from clients, vendors and the public
- Oversaw office inventory by restocking supplies and making purchase orders
- Maintained reception area clean and neat to provide visitors with a positive impression of the company
- Managed new files and retrieval requests with speed and accuracy.
Education
High School Diploma -
University of Southern Mississippi
Hattiesburg, MSMS - undefined
Riverside High School
Avon05.2008
Skills
- P>Account Performance Review
- P>Verbal and Written Communication
- P>Critical Thinking
- P>Client-Focused
- P>Computer Proficient
- P>File/ Record Maintenance
- P>Reliable
- P>Team Player
Timeline
Loan Support Specialist
Guaranty Bank And Trust
02.2024 - Current
Customer Service Representative
Guaranty Bank And Trust
02.2023 - 02.2024
Teller/ Back up Customer Service Representive
Guaranty Bank And Trust
09.2021 - Current
Financial Relationship Specialist
Regions Bank
10.2018 - 07.2021
Car Wash Operator
Delta Car Wash
08.2018 - 10.2018
Office Clerk
Mack's Auto Repair And Towing
01.2011 - 05.2016
MS - undefined
Riverside High School
High School Diploma -
University of Southern Mississippi