Latasha Logan
Columbus,OH
Summary
Dynamic customer service professional with extensive experience at Toys R Us, excelling in cash handling and point of sale operations. Proven ability to build lasting relationships and enhance customer satisfaction through active listening and efficient transaction processing. Committed to maintaining high standards of service and operational excellence. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
22
22
years of professional experience
Work History
Gate Attendant
Ohio State Fair
Columbus, Ohio
06.2019 - 08.2019
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Checked tickets for validity and allowed access to approved individuals.
- Performed minor maintenance tasks such as sweeping walkways, cleaning windows .
- Demonstrated excellent communication skills when interacting with customers both verbally and in writing.
- Greeted customers entering the gate, answered questions and directed them to their destination.
- Provided friendly and professional assistance to employees, visitors and customers.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
Toys R Us
11.2012 - 01.2013
- Greeted and informed customers of products, fostering positive store experiences
- Resolved and de-escalated issues to address customer concerns
- Built and maintained positive working relationships with co-workers
- Leveraged POS system to perform purchase transactions for team members and customers
- Delivered service excellence through all points of contact
- Maintained inventory and store visual presentation to meet customer needs
- Enforced store safety and cleanliness standards, reducing hazards
- Provided efficient and courteous service to customers
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases
- Helped customers locate merchandise
- Arranged and replenished displays and merchandise racks to maintain store appearance
- Processed merchandise returns and exchanges
- Computed and recorded totals of transactions
Home Health Aide
Affordable Home Health Care, LLC
09.2006 - 08.2012
- Recorded patient information, notifying nursing staff of changing or unusual conditions
- Transported patients to bathroom and provided incontinent care
- Assisted patients with bathing and grooming to encourage personal hygiene
- Provided support and personal services, enabling patients to stay in homes
- Prepared beds and changed linens, maximizing patient comfort
- Reviewed individualized care plans to drive continuity and consistency of care
- Adhered to professional standards to protect reputation of home care agency
- Transported patients using proper body mechanics or lifting devices for accident prevention
- Followed procedures regarding infection prevention and control and handling of hazardous waste
- Turned non-ambulatory patients regularly, supporting comfort and preventing bedsores
- Maintained patient records and reported notable observations to supervisor and case manager
- Prepared and served meals in alignment with established dietary restrictions
- Applied topical treatments and administered massage therapy to alleviate physical discomfort
- Assisted mobility-challenged patients with access to beds, baths and wheelchairs
- Bathed patients and assisted with ADLs, promoting autonomy while monitoring safety
- Provided support and personal services, enabling patients to stay in homes
- Followed procedures regarding infection prevention and control and handling of hazardous waste
- Recorded patient information, notifying nursing staff of changing or unusual conditions
- Prepared beds and changed linens, maximizing patient comfort
- Advised on nutrition and housekeeping, supporting activities of daily living
- Recognized emergency situations and implemented appropriate emergency procedures
- Turned non-ambulatory patients regularly, supporting comfort and preventing bedsores
- Adhered to professional standards to protect reputation of home care agency
- Transported patients to bathroom and provided incontinent care
- Transported patients using proper body mechanics or lifting devices for accident prevention
Home Health Aide
Lifesaver Home Health Care, LLC
03.2004 - 02.2008
- Transported patients to bathroom and provided incontinent care
- Assisted patients with bathing and grooming to encourage personal hygiene
- Provided support and personal services, enabling patients to stay in homes
- Prepared beds and changed linens, maximizing patient comfort
- Reviewed individualized care plans to drive continuity and consistency of care
- Adhered to professional standards to protect reputation of home care agency
- Transported patients using proper body mechanics or lifting devices for accident prevention
- Followed procedures regarding infection prevention and control and handling of hazardous waste
- Turned non-ambulatory patients regularly, supporting comfort and preventing bedsores
- Maintained patient records and reported notable observations to supervisor and case manager
- Prepared and served meals in alignment with established dietary restrictions
- Applied topical treatments and administered massage therapy to alleviate physical discomfort
- Assisted mobility-challenged patients with access to beds, baths and wheelchairs
- Bathed patients and assisted with ADLs, promoting autonomy while monitoring safety
- Provided support and personal services, enabling patients to stay in homes
- Followed procedures regarding infection prevention and control and handling of hazardous waste
- Recorded patient information, notifying nursing staff of changing or unusual conditions
- Prepared beds and changed linens, maximizing patient comfort
- Advised on nutrition and housekeeping, supporting activities of daily living
- Recognized emergency situations and implemented appropriate emergency procedures
- Turned non-ambulatory patients regularly, supporting comfort and preventing bedsores
- Adhered to professional standards to protect reputation of home care agency
- Transported patients to bathroom and provided incontinent care
- Transported patients using proper body mechanics or lifting devices for accident prevention
Customer Service Representative
Intellirisk
05.2004 - 02.2005
- Addressed customers courteously using suitable methods and problem-solving skills
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Conferred with customers by telephone or in-person to provide product or service information
Cashier/Cook
Jp's Barbecue
04.1997 - 08.2004
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Kmart
06.2004 - 07.2004
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Independence High School
Columbus, OH06-2003
Skills
- Point of sale operation
- Cash handling
- Inventory management
- Customer service
- Visual merchandising
- Transaction processing
- Customer relationship management
- Active listening
- Data entry
- Call center operations
- Inbound call management
- Account updating
- Inbound call answering
- Typing proficiency
Languages
4
Skills
- Customer service
Timeline
Gate Attendant
Ohio State Fair
06.2019 - 08.2019
Cashier
Toys R Us
11.2012 - 01.2013
Home Health Aide
Affordable Home Health Care, LLC
09.2006 - 08.2012
Cashier
Kmart
06.2004 - 07.2004
Customer Service Representative
Intellirisk
05.2004 - 02.2005
Home Health Aide
Lifesaver Home Health Care, LLC
03.2004 - 02.2008
Cashier/Cook
Jp's Barbecue
04.1997 - 08.2004
High School Diploma -
Independence High School
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