Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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LATASHA MACK

Chicago,IL

Summary

Experienced Administrative and Operations Manager with expertise in large team leadership and project execution. Demonstrated ability in strategic planning and operational coordination to optimize efficiency. History of driving process improvements and enhancing productivity through innovative solutions. Proficient in fostering relationships across all organizational levels to meet business objectives.

Overview

27
27
years of professional experience

Work History

Manager of Administrative Services (Shared Services Support)

KPMG
Chicago, IL
11.2020 - Current
  • Directed management of remote team of 35 Executive Assistants in shared services support model.
  • Oversaw performance management, coaching, development, and training for administrative and tax processes.
  • Ensured high-level customer support by addressing escalated service issues effectively.
  • Managed ad hoc projects to enhance customer satisfaction, including detailed analytic reporting on support trends.
  • Championed process improvements within administrative and shared services support areas.
  • Collaborated with administrative operations team to influence strategy development and program execution.
  • Co-led national initiatives, overseeing tactical implementation of administrative programs and training.

Manager of Administrative Services

KPMG
Chicago, IL
11.2017 - 11.2020
  • Managed daily operations of 35 administrative support staff across multiple offices.
  • Oversaw Advisory and Tax executive assistants to ensure compliance with firm standards.
  • Assigned workloads, managed overtime, and coordinated backup support for management team members.
  • Conducted goal-setting sessions and performance reviews at interim and year-end.
  • Oversaw training and development for Executive Assistant team members, ensuring compliance training.
  • Established strong relationships through regular meetings with functional leadership and Business Unit Partners.
  • Collaborated with administrative operations team to influence service strategy development and execution.
  • Co-led national initiatives, overseeing tactical implementation of admin programs aligned with national strategies.

Operations Business Partner

Navigant
Chicago, IL
11.2015 - 11.2017
  • Managed team of 32 administrative assistants across various business segments.
  • Provided effective leadership to ensure training, development, and motivation of administrative support team.
  • Accelerated skills development through high-impact coaching and rigorous performance feedback.
  • Cultivated collaborative relationships with Operations Business Partners and central project management team.
  • Oversaw recruitment and training processes for new administrative support staff.
  • Utilized reporting and analytics for monthly business reviews with COO and key leadership.
  • Identified and implemented necessary segment-level training programs like PeopleSoft and CRM.
  • Managed office budgets and forecasts, reporting quarterly updates to Finance while ensuring compliance with Procurement guidelines.

Administrative Team Manager

Mercer
Chicago, IL
01.2008 - 11.2015
  • Coordinated administrative support for 450 employees across eight business groups.
  • Partnered with leadership to assess administrative, operational needs, and training initiatives.
  • Managed performance of 40 administrative and executive assistants, including goal setting and reviews.
  • Collaborated with Human Resources on onboarding and performance management for administrative staff.
  • Recruited and staffed permanent and temporary administrative positions efficiently.
  • Enhanced technical and behavioral competencies of staff through assessments and training.
  • Eliminated overtime expenses and reduced temporary staffing costs significantly.
  • Served as Business Resiliency Coordinator, liaising with leadership across eight lines of business.

Executive Assistant

Mercer
Chicago, IL
11.1998 - 01.2008
  • Proofed and edited documents for accuracy and consistency.
  • Provided comprehensive administrative support for four senior consultants in report, proposal, and presentation production.
  • Arranged travel logistics and processed expense reports for consultants.
  • Coordinated schedules for internal and external meetings and conference calls.
  • Managed monthly billing process, prepared invoices, and facilitated information exchange with project consultants.
  • Liaised between consultants and clients to maintain effective communication.
  • Organized and maintained filing systems, including electronic files.
  • Executed additional administrative duties as assigned.

Education

Diploma - Computerized Oce Administration

Midland Career Institute

High School Diploma -

Valley High School
Sacramento, CA

Skills

  • CRM and Microsoft Office Suite
  • Peoplesoft and ServiceNow
  • SharePoint management

Websites

Accomplishments

  • Interim Director of Operations at Navigant: Provided interim support to the CFO as it related to overall operational support for all firm offices and was the and other operational managers.
  • Building/Scaling of a new support model: Helped to build and scale administrative shared services model of administrative support. This included staffing, training, establishing support processes and workflows, change management and ultimate rollout firm wide.

Timeline

Manager of Administrative Services (Shared Services Support)

KPMG
11.2020 - Current

Manager of Administrative Services

KPMG
11.2017 - 11.2020

Operations Business Partner

Navigant
11.2015 - 11.2017

Administrative Team Manager

Mercer
01.2008 - 11.2015

Executive Assistant

Mercer
11.1998 - 01.2008

Diploma - Computerized Oce Administration

Midland Career Institute

High School Diploma -

Valley High School

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LATASHA MACK