Latasha Mcelliott
Miami,United States
Overview
22
22
years of professional experience
1
1
Certification
Work History
Shift Manager
7/eleven
Miami, FL
03.2024 - Current
- Assisted in resolving escalated customer service issues in a timely manner.
- Monitored store operations to ensure compliance with company policies and procedures.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Trained new employees on company policies, procedures, and job responsibilities.
- Processed weekly payroll information using appropriate software applications.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Inspected work areas regularly for cleanliness and organization standards.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Resolved conflicts between employees or customers in a professional manner.
- Ensured compliance with food safety regulations and quality standards.
- Documented receipts, employee hours and inventory movement.
- Helped employees accomplish tasks during peak periods.
- Taught staff upselling techniques to meet revenue targets.
- Managed daily cash intake by counting out registers and tabulating profits.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Shift Lead
Dunkin Donuts
11.2016 - Current
- Cleaning, stocking, food prep, cashier,Receive and disburse money in establishments May use electronic scanners, cash registers, or related equipment
- May process credit or debit card transactions run reports count register count deposits lifting at least 50 to 60 pounds lead shift do returns open and close store customer service etc.
Cashier
Winn-Dixie
02.2019 - 07.2020
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
Walmart Associate
Walmart
06.2018 - 07.2019
- Built relationships with customers by providing friendly customer service.
- Organized backroom areas to maintain a clean and organized work environment.
- Helped customers locate items within the store using the inventory system.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
Housekeeper
Linen Chest
09.2018 - 10.2018
- Wash, fold, and packing linens for hotels hair stylist
Cashier
Family Dollar
02.2012 - 10.2014
- Cashier customer service restocking cleaning close store Receive and disburse money in establishments other than financial institutions
- May use electronic scanners, cash registers, or related equipment
- May process credit or debit card transactions and validate checks
- Lifting at 50 to 60 pounds
Marshalls
School of the Future
03.2013 - 09.2013
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Checker
Latasha Gaines - page 1
01.2003 - 02.2003
- Processed payments made by credit cards, gift cards, checks or cash accurately and efficiently.
- Responded to customers' questions regarding store policies and services.
- Wrapped purchased items securely before handing them over to customers.
- Provided excellent customer service during all interactions with customers.
- Issued change, refunds and tickets for returned merchandise according to store policies.
- Followed safety procedures when handling hazardous materials.
- Issued receipts, refunds, credits or change due to customers.
- Verified that the customer had the necessary funds for purchases.
- Counted money in cash drawers at beginning and end of shifts to ensure accuracy of funds.
- Utilized point-of-sale systems to process transactions quickly and accurately.
- Followed safety guidelines in order to prevent accidents on the job.
Education
Medical Front Office
Florida Career College - Miami
Miami, FL05-2023
High School Diploma -
Florida Career College - Miami
Miami, FL04-2023
Skills
- Cashier
- Credit
- Customer service
- Debit
- Financial
- Microsoft money
- Scanners
- computers
- Shift work experience
- security D License
Certification
Security D License
Languages
English
Professional
References
References available upon request.
Timeline
Shift Manager
7/eleven
03.2024 - Current
Cashier
Winn-Dixie
02.2019 - 07.2020
Housekeeper
Linen Chest
09.2018 - 10.2018
Walmart Associate
Walmart
06.2018 - 07.2019
Shift Lead
Dunkin Donuts
11.2016 - Current
Marshalls
School of the Future
03.2013 - 09.2013
Cashier
Family Dollar
02.2012 - 10.2014
Checker
Latasha Gaines - page 1
01.2003 - 02.2003
Medical Front Office
Florida Career College - Miami
High School Diploma -
Florida Career College - Miami