Latasha McGary
Chicago,IL
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions with 2+ years of experience working HUD 811-PRAC, HUD 202-PRAC, and HUD Section 202-8, National Housing Compliance, 70-unit senior housing, and 24-unit multifamily. Seasoned Property Manager with 10+ years of experience.
Overview
13
13
years of professional experience
Work History
Property Manager
HSR Property Services, LLC
Tinley Park, IL
03.2021 - 01.2024
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Completed lease applications and verifications, notifying prospects of results.
- Oversaw daily operations, maintenance and administration of various properties.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Chief Deputy Clerk
Clerk of the Circuit Court of Cook County
Chicago, IL
12.2017 - 12.2020
- Maintained an accurate record-keeping system for all documents filed with the Clerk's office.
- Attended meetings with representatives from other departments or outside organizations to discuss issues related to operations of the Clerk's Office.
- Trained office professionals on administrative procedures to keep file handling consistent and accurate.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Modified existing software systems to enhance performance and add new features.
- Worked successfully with over 80 plus diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Court Clerk Manager
Clerk of the Circuit Court of Cook County
Chicago, IL
04.2013 - 12.2017
- Managed daily operations of court office, including scheduling hearings and managing staff.
- Prepared court documents such as orders, decrees, motions and judgments for review by judge.
- Ensured compliance with state laws, regulations and court procedures.
- Supervised 45 subordinate staff members in the performance of their duties.
- Provided assistance to attorneys regarding matters related to their cases in court.
- Resolved customer complaints regarding court services in a timely manner.
- Served as liaison between judicial officers, attorneys and support staff.
Cashier Manager
Clerk of the Circuit Court of Cook County
Chicago, IL
09.2010 - 04.2013
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Education
Bachelor of Arts - Business Administration
Robert Morris University - Illinois
Chicago, IL05-2015
Skills
- Business Administration
- Vendor Management
- Contract Negotiation
- Tenant Relations
- Fair Housing Mandates
- Multi-Family Property Management
- Skilled Multi-Tasker
- Preventive Maintenance
- Property Inspections
- Tenant and Eviction Laws
- Adaptable
- Customer Service-Focused
- Maintenance Knowledge
- Mortgages and Loans
- Lease Renewals
- Rent Collection
References
References available upon request.
Timeline
Property Manager
HSR Property Services, LLC
03.2021 - 01.2024
Chief Deputy Clerk
Clerk of the Circuit Court of Cook County
12.2017 - 12.2020
Court Clerk Manager
Clerk of the Circuit Court of Cook County
04.2013 - 12.2017
Cashier Manager
Clerk of the Circuit Court of Cook County
09.2010 - 04.2013
Bachelor of Arts - Business Administration
Robert Morris University - Illinois