Latasha M Chapman
CLINTON,South Carolina
Summary
Drove industry-leading customer acquisition and revenue enhancement through strategic networking and lead generation initiatives. Cultivated loyal customer relationships while overseeing account management and sustaining consistent sales performance. Fostered effective communication and relationship-building while prioritizing multiple responsibilities.
Overview
2026
2026
years of professional experience
Work History
Medical Representative
Centauri Health Solutions
01.2023 - Current
- Facilitated client communication to assess satisfaction, address complaints, and introduce new offerings. Maintained logs for customer promotions in product advertising campaigns. Assisted customers by evaluating needs and suggesting suitable solutions. Managed client correspondence and tracked communications proactively. Engaged with challenging accounts to build rapport and enhance revenue opportunities. Conducted training sessions to improve healthcare staff's product knowledge. Enhanced client satisfaction by promptly addressing queries and concerns. Developed personalized medical presentations to increase patient engagement. Implemented follow-up protocols for timely customer inquiry responses. Built relationships with healthcare professionals to enhance organizational credibility. Supported new team members with training on company protocols. Collaborated with teams to ensure smooth product launches and promotions. Delivered presentations to medical staff on product benefits and best practices. Serviced accounts regularly to maximize revenue. Worked effectively in fast-paced environments. Demonstrated respect, friendliness, and willingness to assist. Assisted with daily operations while working efficiently with team members. Organized and detail-oriented with a strong work ethic. Worked flexible hours, including nights, weekends, and holidays. Demonstrated strong organizational and time management skills.
Technical Support Representative
Teleperformance
02.2022 - 2023
- Directed resolution of technical issues for customers via phone and chat support, enhancing overall service delivery. Trained new team members on troubleshooting protocols, fostering a knowledgeable support team. Documented customer interactions in CRM system, ensuring comprehensive records for future reference. Collaborated with cross-functional teams to refine support processes, driving efficiency. Analyzed recurring issues and implemented solutions to elevate service quality. Maintained up-to-date knowledge of product updates and features, ensuring informed support. Managed timely follow-up on customer inquiries, boosting satisfaction levels. Developed FAQs and knowledge base articles, streamlining information access for the team. Delivered remote assistance to customers facing technical difficulties, guiding them through resolutions with professionalism. Enhanced customer satisfaction through effective technical support for various software and hardware issues.
CNA
Memory Care
2021 - 2022
- Assisted residents with daily living activities to improve comfort and well-being. Monitored vital signs and communicated changes to nursing staff for timely interventions. Maintained accurate documentation of patient care and progress in compliance with regulations. Collaborated with multidisciplinary teams to create personalized care plans for residents. Trained new staff on best practices in patient care and safety protocols. Implemented infection control measures to maintain a safe environment for residents and staff. Provided emotional support to residents and families during challenging times to build trust and rapport. Engaged residents in social activities to enhance cognitive function and community involvement.
Executive Customer Representative
Alorica
2020 - 2022
- Achieved enhanced customer satisfaction by resolving complex inquiries effectively. Improved service processes and response times through collaboration with cross-functional teams. Elevated onboarding experiences by training new team members on product knowledge and service protocols. Identified service delivery trends through analysis of customer feedback, driving continuous improvement. Resolved escalated issues promptly, aligning outcomes with company policies. Developed comprehensive training materials that promoted best practices among staff. Increased customer retention through the implementation of personalized follow-up strategies. Provided accurate product information by maintaining extensive knowledge of offerings. Enhanced customer satisfaction by addressing complex issues with professionalism. Responded to customer inquiries by actively listening to their concerns. Delivered high-quality customer service by efficiently resolving issues. Analyzed customer needs to recommend appropriate products and services. Assigned job territories to customer care staff based on performance history. Utilized software tools to prepare memos and reports efficiently. Promoted a positive working environment by facilitating open communication among team members. Leveraged customer feedback insights to inform strategic decisions for ongoing growth.
Education
Associate of Science - Business
Strayer University
07.2023
Skills
- Achieved strong client relationships through effective communication strategies Resolved customer issues with innovative problem-solving techniques Increased engagement through compelling sales presentations Drove team success with a goal-oriented mindset Enhanced project delivery through collaborative teamwork Informed business strategies with executed data collection initiatives Ensured stakeholder alignment through organized meetings Achieved significant territory growth with targeted outreach efforts Boosted client satisfaction by enhancing relationship management practices Improved document accessibility through optimized management processes Increased product usage through customer education sessions Empowered users with implemented client education strategies Maximized productivity by prioritizing tasks effectively Strengthened customer relations through consistent follow-up Tailored services through comprehensive customer needs analysis Fostered loyalty by managing customer accounts effectively Enhanced client engagement through CRM software utilization Clarified expectations with drafted service agreements Increased satisfaction through exceptional customer service Improved loyalty with developed customer retention strategies Refined service offerings through customer needs assessments
Timeline
Medical Representative
Centauri Health Solutions
01.2023 - Current
Technical Support Representative
Teleperformance
02.2022 - 2023
CNA
Memory Care
2021 - 2022
Executive Customer Representative
Alorica
2020 - 2022
Associate of Science - Business
Strayer University