Latasha Montfort
Philadelphia,PA
Summary
Detail-oriented professional with strong customer relationship management and conflict resolution skills. Committed to enhancing customer satisfaction and driving organizational performance through effective team leadership.
Overview
2026
2026
years of professional experience
Work History
Independent Contractor
AMDLX
Philadelphia, Pennsylvania
2014 - Current
- Advised management on strategic initiatives to drive organizational performance enhancements.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
Universal Banker
Santander Bank Us
Philadelphia, PA
2016 - 2017
- Assisted customers with account inquiries and service requests.
- Trained new staff on procedures and system usage effectively.
- Performed special services for customers, ordering bank cards and checks.
Branch Operations Manager
Santander Bank Us
Philadelphia, Pennsylvania
2012 - 2017
- Managed daily branch operations and ensured adherence to compliance standards.
- Supervised staff, providing training and support to enhance performance.
- Conducted regular audits to assess branch performance and identify areas for improvement.
- Oversaw inventory management and maintained sufficient supply levels for branch needs.
- Resolved customer complaints in a timely manner.
- Managed inventory levels of cash, supplies, and other resources.
- Provided guidance on best practices for handling difficult customers or situations.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Performed routine audits of branch operations to identify areas for improvement.
- Coached staff on policies, procedures and performance strategies.
Bank Teller
Sovereign Bank
Philadelphia, Pennsylvania
2006 - 2012
- Provided exceptional customer service and resolved account inquiries.
- Processed customer transactions efficiently and accurately.
- Managed cash drawer and ensured accurate cash handling procedures.
- Educated customers on bank products and services to enhance financial literacy.
- Collaborated with team members to maintain a positive work environment.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
Education
High School Diploma -
Olney High School
Philadelphia, PA06-1994
Pierce Junior College
Philadelphia, PASkills
- Customer relationship management
- Conflict resolution
- Attention to detail
- Time management
- Team leadership
- Task prioritization
- Problem-solving
Timeline
Independent Contractor
AMDLX
2014 - Current
Universal Banker
Santander Bank Us
2016 - 2017
Branch Operations Manager
Santander Bank Us
2012 - 2017
Bank Teller
Sovereign Bank
2006 - 2012
High School Diploma -
Olney High School
Pierce Junior College