LaTasha Moody
Douglasville,GA
Summary
Analytical, communicative, and adaptable professional with a proven ability to quickly adjust to new environments. Eager to contribute to team success while continuously developing professional skills. Brings a positive attitude, strong teamwork ethic, and a commitment to ongoing learning and growth.
Results-driven achiever with a proven ability to exceed targets and deliver success in fast-paced environments. Combines strategic thinking with hands-on experience to implement impactful solutions, improving overall organizational performance and delivering measurable results.
Experienced leader with expertise in investigations management, research, and analytical problem-solving. Well-versed in policy guidelines, coverage limitations, and liabilities. Skilled in managing complex situations, handling difficult calls for junior team members, and assisting management to maintain operational efficiency.
Overview
10
10
years of professional experience
Work History
Senior Resolution Specialist
Walmart
08.2024 - Current
- Consistently meet and exceeded departmental performance metrics, including resolution handling and issue closure rates, contributing to enhanced team efficiency and customer satisfaction.
- Self-motivated and driven, consistently taking ownership of tasks and proactively addressing challenges to ensure timely project completion and exceed expectations.
- Highly skilled at working both independently to meet individual goals and collaboratively within a team to drive collective success, fostering a positive and productive work environment.
Resolution Coordinator
Walmart
03.2023 - 08.2024
- Achieved high levels of client satisfaction by employing empathetic listening and effective communication strategies, successfully de-escalating challenging situations.
- Improved customer satisfaction by addressing and resolving complaints in a timely and efficient manner.
- Leveraged customer feedback to identify areas for improvement, implementing targeted changes that enhanced the overall customer service experience and contributed to increased satisfaction.
Technical Support Representative
Apple
11.2022 - 03.2023
- Provided remote assistance to customers facing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for a wide range of software and hardware issues
- Effectively managed high call volumes while promptly responding to technical support requests, ensuring timely and accurate resolutions and maintaining high service levels during peak periods.
Customer Support Specialist
Our Florida
10.2021 - 11.2022
- Successfully managed a high volume of inbound calls, consistently maintaining excellent call quality standards, adhering to established procedures, and ensuring customer satisfaction during each interaction.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Store Manager
Wolf's Depot
07.2018 - 11.2020
- Managed inventory control, cash handling, and store opening and closing procedures, ensuring accuracy, minimizing discrepancies, and maintaining smooth operations during peak hours.
- Addressed customer complaints promptly and professionally, effectively resolving issues and maintaining positive relationships, resulting in increased customer retention and satisfaction.
- Assisted with hiring, training, and mentoring new staff members, ensuring successful onboarding and fostering a collaborative, high-performance team culture.
- Supervised guests at front counter, answering questions regarding products.
Cashier
Publix
02.2015 - 06.2018
- Greeted customers warmly upon entering the store and promptly addressed their needs, ensuring a positive and welcoming shopping experience that contributed to customer satisfaction and retention.
- Built strong relationships with customers, fostering loyalty and encouraging repeat business
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
No Degree - Business Management
Regent University
Virginia Beach, VAHigh School Diploma -
Pebblebrook High Scool
Mableton, GA05-2014
Skills
- Complaint handling
- De-escalation techniques
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Senior Resolution Specialist
Walmart
08.2024 - Current
Resolution Coordinator
Walmart
03.2023 - 08.2024
Technical Support Representative
Apple
11.2022 - 03.2023
Customer Support Specialist
Our Florida
10.2021 - 11.2022
Store Manager
Wolf's Depot
07.2018 - 11.2020
Cashier
Publix
02.2015 - 06.2018
No Degree - Business Management
Regent University
High School Diploma -
Pebblebrook High Scool
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