Latasha Motley
Atlanta,GA
Summary
Dynamic insurance and customer service professional with a strong background in claims processing, risk assessment, account servicing, and financial operations. Proven ability to enhance underwriting decisions through meticulous analysis of risk exposures, loss history, and financial data. Expertise in policy documentation and compliance, complemented by a commitment to delivering exceptional customer service and advanced proficiency in Microsoft Office. Recognized for strong organizational skills and adaptability, consistently streamlining claim processes and fostering effective collaboration within teams to meet departmental objectives.
Overview
16
16
years of professional experience
Work History
Travel Claims Assistant
Berkshire Hathaway Specialty Insurance
- Delivered fast, fair, and customer-focused claims service for travel insurance policyholders.
- Supported intake and triage of travel insurance claims, ensuring timely and accurate processing for travelers.
- Communicated effectively with policyholders and brokers, providing clear guidance and support throughout the claims process.
- Assisted in investigations to determine coverage and eligibility, gathering necessary documentation and information.
- Streamlined claims documentation and reporting, improving operational efficiency and customer satisfaction.
Surety Claims Technician
Berkshire Hathaway Specialty Insurance
12.2018 - 09.2025
- Promoted from Travel Claims Assistant to Surety Claims Technician in recognition of outstanding performance and contributions.
- Reviewed and triaged over 150 surety notices and claims monthly, supporting underwriting decisions by summarizing risk exposures and loss history.
- Enhanced account and bond identification accuracy by 25% using underwriting database, streamlining policy construction and coverage determination.
- Achieved a 95% accuracy rate in claims processing through elevated quality control standards.
- Managed claimant database, improving efficiency by 20%.
- Created detailed reports to aid financial condition assessment and compliance.
- Processed over 500 insurance claims monthly with 100% regulatory compliance.
- Collaborated with underwriters and managers to ensure accurate servicing of new business, renewals, and endorsements.
- Provided responsive customer service to internal and external stakeholders, addressing inquiries and supporting policy issuance.
Customer Service Representative / Data Entry Clerk
Fidelity National Home Warranty
06.2016 - 12.2018
- Managed high-volume customer inquiries and resolved 95% of requests, demonstrating strong account servicing and customer support skills.
- Facilitated training for new team members, boosting team efficiency and workflow optimization.
- Coordinated multiple projects and ensured timely deliverables through effective planning and scheduling.
- Performed verification and data analysis to support warranty and risk management decisions, contributing to accurate policy servicing.
- Supported underwriting-related tasks by ensuring accurate data entry and documentation for policy processing and compliance.
Store Associate
Fort Benning Commissary
04.2009 - 09.2015
- Oversaw monthly collections exceeding $50,000 and streamlined deposit and cash collection processes to enhance cash flow by 20%.
- Efficiently processed over 200 accounting documents monthly, including charge account requests and dishonored checks, improving workflow accuracy and compliance.
- Drafted correspondence and reports for managerial review, supporting documentation and communication needs for policy servicing.
- Streamlined data transmission from the Grocery Department, processing over 500 orders weekly from cash terminals.
- Ensured financial accuracy and compliance in all operations, supporting administrative functions relevant to underwriting and policy servicing.
Education
Business Administration, Communication and Accounting
Strayer University
Skills
- Risk assessment expertise
- Policy documentation
- Client account oversight in insurance
- Investigation of claims
- Data analysis
- Customer communication
- Quality assurance and compliance
- Proficient in Microsoft Office Suite
- Proficient in Microsoft Office Suite
- Data collection expertise
- Effective communication skills
- Effective organizational skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of ten staff members
Timeline
Surety Claims Technician
Berkshire Hathaway Specialty Insurance
12.2018 - 09.2025
Customer Service Representative / Data Entry Clerk
Fidelity National Home Warranty
06.2016 - 12.2018
Store Associate
Fort Benning Commissary
04.2009 - 09.2015
Travel Claims Assistant
Berkshire Hathaway Specialty Insurance
Business Administration, Communication and Accounting
Strayer University