Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Latasha Munnings

Latasha Munnings

Hinesville,GA

Summary

Skilled Technical Lead with background in technical troubleshooting, system enhancements, and user training. Strengths include strong communication skills, ability to handle high-pressure situations, and knack for identifying areas for improvement in software applications. Previous roles involved successfully resolving complex application issues, improving system functionality, and enhancing user satisfaction.

Overview

15
15
years of professional experience

Work History

Technical Lead

PerfectServe
Hinesville, GA
07.2023 - Current
  • Troubleshot application errors by reviewing log files and system configuration settings.
  • Spearheaded cross-functional process improvement projects, enhancing operational workflows and customer outcomes.
  • Deliver bug fixes and troubleshoot mobile applications, web applications, and Electronic Medical Records (EMR) systems.
  • Partner with cross-functional teams to identify and address defects in applications and EMR systems.
  • Developed an escalation board that improved issue triaging, increasing SLA adherence by 60%.
  • Created comprehensive internal documentation and user guides to meet technical and operational needs.

Technical Support Analyst

Butterfly Network
10.2020 - 05.2023
  • Resolved customer queries via phone, email, chat, or remote desktop tools.
  • Troubleshot application errors by reviewing log files and system configuration settings.
  • Provided technical support to users on various applications and software packages.
  • Created detailed reports summarizing system performance metrics and user feedback.
  • Configured web servers, databases, and other components necessary for running applications.
  • Implemented best practices regarding security protocols for protecting sensitive data.

Technical Support Agent

Apple
01.2010 - 03.2020
  • Diagnosed and resolved technical issues via chat and social media, ensuring minimal downtime for users.
  • Authored internal and customer-facing documentation to support efficient troubleshooting.
  • Conducted code reviews and testing, contributing to the quality of software releases.
  • Led training sessions to enhance the technical expertise of team members.
  • Actively pursued continuous learning to stay ahead of evolving product features and technologies.

Education

Bachelor's - Business Management

Kaplan University
Fort Lauderdale, FL

Skills

  • Technical troubleshooting
  • Process improvement
  • EMR system support
  • Documentation development
  • Scripting languages (SQL)
  • Ticket management

Timeline

Technical Lead

PerfectServe
07.2023 - Current

Technical Support Analyst

Butterfly Network
10.2020 - 05.2023

Technical Support Agent

Apple
01.2010 - 03.2020

Bachelor's - Business Management

Kaplan University

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