LATASHA MURPHY
TOWSON,MD
Summary
Organized experienced Office Manager and Administrative professional. . Bringing 10+ years of experience in field and ready to take on challenging, growth-oriented role with any Company. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Manager
Alonzo Howard State Farm
Windsor Mill, MD
03.2012 - Current
- Maintained computer and physical filing systems.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Developed standard operating procedures for all administrative employees.
- Managed office operations while scheduling appointments for department managers.
- Managed over 50 customer calls per day.
- Increased sales by 20%.
Patient Care Technician
Woodholme Gardens
Pikesville, MD
11.2008 - 06.2012
Medical Unit Secretary
Harbor Hospital
BALTIMORE, MD
11.2006 - 11.2008
Front End Manager
Giant Food
03.2002 - 11.2008
Swing Shift Manager
Mc Donald's
Baltimore, MD
03.1998 - 09.2001
Education
High School Diploma -
Western High School
Baltimore, MD06.2000
Skills
- Policy and Procedure Modification
- Staff Training
- Budgetary Planning
- Team Management
- Data Communications
- Sorting and Delivering Mail
- Deposit N CASH Flow and Reconciliation
- Bimonthly Payroll Processing
- Profit and Loss Statements
- Account and Ledger Reconciliations
- Office Supplies and Inventory
- Accounts Payable and Receivable Auditing
- Skilled in Microsoft Office (WORD, EXCEL, SPREADSHEET)
- Lender Relations
- Invoice and Payment Tracking
- Employee Timesheet Processing
- Delegation and Work Assignment
- CRM Software
- Managing Appointments
- Reading Comprehension
- Deposit Collection
Certification
- Property and Casualty License (MD, VA, PA)
- Life and Health license (MD, VA, PA)
- Bank Certified (CREDIT CARD, VEHICLE LOANS, CHECKING, SAVING, CD's, MONEY MARKET ACCOUNTS)
- MAIF Certified
- NOTARY Public
- Real Estate Sales Person (MD)
Timeline
Office Manager
Alonzo Howard State Farm
03.2012 - Current
Patient Care Technician
Woodholme Gardens
11.2008 - 06.2012
Medical Unit Secretary
Harbor Hospital
11.2006 - 11.2008
Front End Manager
Giant Food
03.2002 - 11.2008
Swing Shift Manager
Mc Donald's
03.1998 - 09.2001
High School Diploma -
Western High School
- Property and Casualty License (MD, VA, PA)
- Life and Health license (MD, VA, PA)
- Bank Certified (CREDIT CARD, VEHICLE LOANS, CHECKING, SAVING, CD's, MONEY MARKET ACCOUNTS)
- MAIF Certified
- NOTARY Public
- Real Estate Sales Person (MD)
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