Latasha Naquin
Mesa,AZ
Overview
11
11
years of professional experience
Work History
Benefits Coordinator / Accounting Assoc. Garnishee
Circle K
Tempe, Arizona
02.2022 - 07.2025
- Developed strong relationships with courts, attorneys, and other parties involved in garnishment cases to facilitate smooth case resolution.
- Collaborated with payroll teams to ensure accurate withholding of wages for garnishment orders.
- Efficiently prioritized workload to meet tight deadlines for processing approximately 20 wage attachments per day, amidst fluctuating caseloads.
- Reduced errors in garnishment calculations through meticulous attention to detail and thorough review procedures.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decision-making.
- Serving as main point of contact for medical support orders, requiring dependents to be enrolled in health insurance. Utilizing attention to detail, while filing records.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and through Workday system.
Maintenance Support Desk / Dispatcher
Robert Half
01.2020 - 02.2022
- Managed 50 support tickets daily including handling an average of 100 calls per day. Effectively prioritized tasks to maximize productivity and customer satisfaction.
- Developed strong relationships with vendors and technicians, fostering trust and loyalty through consistent high-quality service delivery.
- Maintained detailed records of all support interactions, facilitating accurate tracking of recurring issues and patterns.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Navigating through Cross Forms & Service Now systems to create, confirm, reassign maintenance requests. Successfully process and close out work orders within the target date assigned.
Enrollment Advisor
Townsquare Energy
07.2019 - 12.2019
- While managing 30-40 inbound calls per day, provided customers with expertise in information on the regulation of products.
- Using consultative selling approach to enroll new, as well as exceeding monthly target of 150 renewals.
- Displayed company's competitive advantages and value over all other energy providers.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Customer Service Advisor
DHL Express
05.2018 - 06.2019
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills
- Assisted the Imports Department with open research files for the shipments held for Customs inspection advising customers of requirements to clear package to the country of Entry
- Fielded a high volume of inbound calls while promoting and selling the company's products and services in a timely manner
Customer Service Representative
WageWorks
10.2016 - 05.2018
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
- Successfully completed training to proficiency in the delivery of tax-advantaged spending, saving accounts, and programs that include but are not limited to healthcare and dependent care flexible spending accounts, tuition assistance, adoption reimbursement, commuter benefits, etc
- Served as the first point-of- contact for customers with questions or issues relating to health spending accounts or other employee benefits programs, while maintaining composure and displaying a high level of customer service, empathy, and respect.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Team Member/Cashier
Carioca
04.2016 - 10.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Supported promotional efforts by informing customers of current sales events and discounts available.
Janitorial Worker
ISS Facility Services
06.2014 - 09.2014
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
- Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept building spaces premises clean inside and outside.
Education
Medical Assisting
Phoenix Job Corps Center
Phoenix, AZ06.2014
High School Diploma -
Hamilton High School
Chandler, AZ05.2011
Skills
- Customer service
- File organization/ mail handling
- Strong attention to detail
- Computer & MS Office proficiency
- Professional communication
- Multitasking and organization
- Scanning, copying, email management
Timeline
Benefits Coordinator / Accounting Assoc. Garnishee
Circle K
02.2022 - 07.2025
Maintenance Support Desk / Dispatcher
Robert Half
01.2020 - 02.2022
Enrollment Advisor
Townsquare Energy
07.2019 - 12.2019
Customer Service Advisor
DHL Express
05.2018 - 06.2019
Customer Service Representative
WageWorks
10.2016 - 05.2018
Team Member/Cashier
Carioca
04.2016 - 10.2016
Janitorial Worker
ISS Facility Services
06.2014 - 09.2014
Medical Assisting
Phoenix Job Corps Center
High School Diploma -
Hamilton High School
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