Latasha O'Dell
Clarkston
Summary
Proven Event Lead at Happy Day Catering, adept in events logistics management and team mentorship. Excelled in creating innovative event concepts, significantly improving operational efficiency, and fostering client relationships. Demonstrated expertise in contract execution and cost reduction, ensuring memorable events that consistently exceed expectations.
Overview
3
3
years of professional experience
Work History
Event Lead
Happy Day Catering
07.2023 - Current
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Created detailed timelines and budgets for events to meet all deadlines.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Trained and supervised event staff to complete tasks on time.
- Analyzed event costs to identify areas of improvement and cost savings.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Dry Cleaning Front Counter Associate
Blue Ribbon
08.2023 - 05.2024
- Reconciled cash drawer and corrected any errors.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Cleaned and maintained dining area and condiment stations.
- Managed multiple tasks in high-volume environment.
- Processed sales transactions using POS system.
- Greeted customers with smile and provided helpful suggestions.
- Processed customer orders and accurately entered into order system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
Server
Red Lobster Restaurant
05.2022 - 05.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Horticulture Degree - Organic Gardening
TCC
Gig Harbor, WA06-2014
Skills
- Events logistics management
- Team mentorship
- Contract execution
- Client relationship development
Timeline
Dry Cleaning Front Counter Associate
Blue Ribbon
08.2023 - 05.2024
Event Lead
Happy Day Catering
07.2023 - Current
Server
Red Lobster Restaurant
05.2022 - 05.2024
Horticulture Degree - Organic Gardening
TCC
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