Latasha Pastor

Monitor agents ready status.

• Participated in recruitment activities such as interviewing potential candidates for open positions.
• Assisted in resolving escalated customer complaints or issues in a timely manner.
• Created reports outlining customer service metrics such as response times, resolution rates, and first-contact resolutions.
• Analyzed customer feedback data to determine areas of opportunity or needed improvements in services offered.
• Coordinated and supervised customer service team in order to ensure quality service delivery.
• Responded quickly and professionally to any incoming emails from customers seeking assistance.
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• Answer phone calls, taking information about breakdown, dispatch proper tow equipment for service requested
• Updated records of driver locations, delays, and cancellations.
• Assigned drivers to appropriate routes based on customer needs.
• Provided timely updates to customers regarding their orders or requests.
• Maintained logs of all incoming calls and assigned tasks.
• Scheduled loads according to priority and available equipment.

• Identified locations and needs of callers to accurately send assistance.
• Dispatched drivers to meet daily delivery needs for company customers.
• Documented services performed, operations information and dispatch details in system.

• Dispatch roadside assistance for large trucking companies
• Provided customer service support to customers over the phone and by email.
• Handled customer inquiries and complaints in a timely manner.
• Followed up with customers to ensure their satisfaction.

• Roadside assistance
• Answer inbound calls, dispatch tows, jump-starts, lockout, etc

• Used Rf scanner to pick and pull orders, sort materials, pack orders, check inventory, check audits

• Make packages ready for deliveries or shipments
• Assemble cartons according to the items that need to be packed - fragile items packed in properly padded cartons - so we need to make sure that we follow the protocols provided to us when handling different types of packages, build fish & deer feeders, shipping and receiving