Latasha Pech
Medford, OR,Oregon
Summary
Dynamic Lead Server with over 4 years of experience in hospitality. Skilled in staff training, conflict resolution, and effective communication. Dedicated to fostering a positive dining atmosphere and ensuring memorable guest experiences. My relationships with my customers are very important to me.
We are a small diner with many regulars (probably 75% of our clientele) I have many regulars and I know each and every one of them and they're food orders. What they prefer how they want their food and if they want their coffee cups pre warmed before they arrive at the restaurant.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Server
Memo's Kitchen
Medford, Oregon
09.2020 - Current
- Supervised dining room staff to ensure efficient service and guest satisfaction.
- Managed seating arrangements to optimize flow and enhance customer experience.
- Trained new servers on menu items, service standards, and customer engagement techniques.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Resolved guest complaints promptly to maintain a positive dining atmosphere.
Education
GED -
Eagle Point High School
Eagle Point, OR06-1999
Skills
- Staff supervision
- Menu training
- Customer service
- Complaint resolution
- Dining room management
- Hospitality expertise
- Team collaboration
- Time management
- Service optimization
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Leadership development
- Guest engagement
- Reservation management
- Casual dining
- Menu memorization
- Credit and cash transactions
- Food presentation
- Accurate money handling
- Front-of-house display creation
- Guest relations management
- Table management
- Cleanliness standards
- Service recovery
- Guest relations
- Staff training
- Staff development
- Relationship building
- Teamwork and collaboration
- Organization and efficiency
- Safe food handling
- POS system operations
- Table bussing
- Food safety management
- Daily specials memorization
- Willingness to learn
- Event setup
- POS systems
- Food safety
- Tableside service
- Verbal and written communication
- Conflict management
- Food spoilage prevention
- Food safety compliance
- POS operation
- Team management
- Employee development
- Strong leadership
- Order taking and processing
- Exceptional communication
- Efficient food delivery
- Allergy awareness
- Price memorization
- Server monitoring
- Compliance standards
- Item promotion
- Food and beverage pairing
- Employee training and development
- Special event coordination
- Dining crew workflow optimization
- Station preparation
- Flexible scheduling
- Employee retention
Languages
Spanish
Limited
Certification
Oregon Food Handlers
References
References available upon request.
Timeline
Lead Server
Memo's Kitchen
09.2020 - Current
GED -
Eagle Point High School