Summary
Overview
Work History
Education
Skills
Timeline
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Latasha Pierre

Shreveport,LA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

12
12
years of professional experience

Work History

Shift Manager

Walgreens
10.2021 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Supervised ongoing daily production phases.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Assistant Store Manager

Paycheck Loans
08.2018 - 09.2021
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Customer Service Manager

SamsTown Casino Directory
03.2013 - 09.2018
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Associate of Science - General Studies

Southern University At Shreveport
Shreveport, LA
03-2004

High School Diploma -

Woodlawn
Shreveport, LA
05-2001

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Team Development
  • Staff Development
  • Documentation And Reporting
  • Team Collaboration and Leadership
  • Production Management

Timeline

Shift Manager

Walgreens
10.2021 - Current

Assistant Store Manager

Paycheck Loans
08.2018 - 09.2021

Customer Service Manager

SamsTown Casino Directory
03.2013 - 09.2018

Associate of Science - General Studies

Southern University At Shreveport

High School Diploma -

Woodlawn

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Latasha Pierre