Summary
Overview
Work History
Education
Skills
Timeline
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Latasha Pope

Portsmouth,VA

Summary

Innovative professional offering a strong foundation in management and customer service as well as an ability to adapt to fast-paced and changing environments. Easily adaptable to new and current company projects. Dynamic leader well-versed in corporate training, employee development and performance management. Proven ability to create and deliver effective training programs that motivate and engage employees and increase job proficiency. Adept at leveraging modern technologies to maximize training efficiency.

Overview

18
18
years of professional experience

Work History

Certified Training General Manager

Arby
03.2017 - Current
  • In charge of the daily task of running a restaurant such as scheduling, truck order, hiring, orientation, training, banking procedures, labor, development managers plan, coordinate, and direct skills- and knowledge-enhancement programs for an organization's staff.
  • Ability to respond quickly to meet customer needs and resolution of problems.
  • Participate in ongoing training to enhance own job skills and knowledge.
  • Meet deadlines while maintaining high-quality deliverables.
  • Demonstrate the ability to manage multiple tasks while remaining adaptable and flexible.

Assistant Manager

Taco Bell, Burger Buster
06.2013 - 03.2017
  • Supervise and train crew members as well as managers to the correct policies and procedures to be followed.
  • Meet restaurant financial objectives by developing financing, establishing banking relationships, preparing strategic and annual forecasts and budgets.
  • Control purchases and inventory by meeting with account managers.
  • Maintains patron satisfaction by monitoring, evaluating, and auditing food beverage, and building relationships with patrons.
  • Attend educational workshops, maintain a safe, healthy, and secure facility.

Shift Manager

Rollers Restaurant, Navy and Marine Corps Public Health Center
01.2008 - 06.2013
  • Supervise and train employees on restaurant policies and procedures.
  • Provide on-the-job training to new employees.
  • Ensure appropriate food preparation standards, as well as hygiene and sanitation policies are met.
  • Handle customer complaints and conflicts.
  • Ensure food stocks are maintained and inventory is managed effectively.
  • Assisted in conducting employee interviews.

Education

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Paul D. Camp Community College
01.2002

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Lakeland High School
01.2000

Skills

  • Manager Coaching and Training
  • P&L Responsibility
  • Customer Satisfaction
  • Time Management
  • New Employee Training
  • New Hire Onboarding
  • Performance Appraisal
  • Staff Leadership
  • Personnel Scheduling
  • On-The-Job Training

Timeline

Certified Training General Manager

Arby
03.2017 - Current

Assistant Manager

Taco Bell, Burger Buster
06.2013 - 03.2017

Shift Manager

Rollers Restaurant, Navy and Marine Corps Public Health Center
01.2008 - 06.2013

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Paul D. Camp Community College

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Lakeland High School

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Latasha Pope