LATASHA POWE
Meridian,Mississippi
Summary
Highly accomplished professional with diverse experience poised to transition solid background in management to excel in a finance position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations, aptitude, and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Understanding of invoicing and monthly reporting tasks, along with coordinating complex personal earnings records on an individual basis.
Overview
16
16
years of professional experience
Work History
Member Services Representative
East Mississippi Electric Power Association
03.2021 - Current
- Educated over 100 members daily about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every member by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to member inquiries and requests concerning their accounts and Association's related service programs or Rules & Regulations, offering excellent support and tailored recommendations to address needs.
- Collaborated with team to stay current on inventory levels, generated work orders for service and maintenance requests for staking and field personnel, processed complete accurate service orders, and resolved item issues.
- Performed variety of clerical and administrative support activities including maintaining of district files, handling of personnel documents, and preparation of various forms and correspondence documents.
- Served as District's receptionist, greeting and routing visitors and forwarding phone calls to appropriate personnel.
- Processed sales of materials and equipment to customers, such as: meter bases, water heaters, pre-wired meter poles, etc.
- During large power outages; receives hundreds of outage calls and enters members' outage ticket in Association's outage management systems, making notes of significant information as reported by member that will aid in prompt restoration of service.
- Communicated with field personnel via radio, phone, e-mobile, and other for members' service and operational procedures, and emergencies.
- Developed and updated databases to handle customer data.
- Promoted superior experience by addressing member concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with members and staff.
- Optimized member support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with members about resolved issues to maintain high standards of customer service.
Accounting Specialist
East Mississippi Electric Power Association
09.2022 - 12.2022
- Assisted with maintenance of electric distribution plant records and supporting documentation in accordance with RUS Uniform Systems of Accounts, TVA and generally accepted accounting practices and procedures. Also assisted with variety of general accounting functions with emphasis in accounts receivable, plant accounting and general ledger activities.
- Conducted monthly plant and work order accounting functions including running and balancing work order closing; verifying and selecting work orders to be closed; verifying, posting, and recording aid in construction; verifying and balancing work in progress to general ledger; and calculating salvages and removal costs of closed work orders.
- Assisted with all accounting functions related to Naval Air Station Meridian including work order closing, monthly invoices, and general ledger balancing of all NAS accounts.
- Inputted financial data and produced reports using SEDC.
- Reported financial data and updated financial records in ledgers and journals.
- Conducted billing and reporting for East Mississippi Fiber Connect services.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Examined financial information and made proactive adjustments.
Store Manager District Trainer
Claire's Accessories
08.2012 - 03.2021
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Supervised and effectively trained over 25 new district store managers to decrease process lags and boost productivity.
- Provided formal and informal coaching and support, assisting and supporting store managers in sales and customer service.
- Supported 5 store opening by setting up office space, equipment and POS systems.
- Assessed skill gaps for 100 employees and developed training courses to meet identified needs.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Coordinated and prioritized required training courses for all new district store managers.
- Managed new employee orientation training process for all new store managers within the district each year.
- Delivered new employee onboarding and training sessions via WorkDay.
- Trained new hires to perform cross-training exercises with experienced workers.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Implemented new learning strategies depending upon employees' skill levels.
- Directed field training to enhance participants' skills.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
Store Manager
Claire's Accessories
05.2008 - 03.2021
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Maximized sales, 9 out of 13 year career span, with continual growth of up to 20% increase over previous years while minimizing shrinkage of 1.28%.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for the organization.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Organized and led staff orientation programs and training to promote collaboration.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics with several mentees being promoted to higher positions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Interacted well with customers to build connections and nurture relationships.
- Created new means of tracking productivity and sales volume for field personnel within the district.
- Verified timekeeping records and handled any discrepancies with employees.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information; including labor and overtime hours, by calculating, collecting, and entering data.
- Reconciled payroll records weekly to verify accuracy.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained confidentiality of employee records and payroll information.
- Audited timesheets and payroll records for accuracy.
- Managed and updated employee benefits information.
Education
MBA - Accounting And Business Management
Mississippi State University
Meridian, MS05.2023
Bachelor of Arts - Accounting
Mississippi State University
Meridian, MS12.2020
Associate of Arts - University Transfer
Meridian Community College
Meridian, MS05.2018
Skills
- Skilled collaborator
- Committed high achiever
- Effective cross functional communicator
- Rapid and adaptive learner
- Prioritization
- Recordkeeping strengths
- Invoice creation and processing
- Vendor relationship management
- File and database management
- Bookkeeping
- Payroll Processing
- Expense reports
- Data entry and processing
- Budgeting
- MS Office
- Clerical Support
Timeline
Accounting Specialist
East Mississippi Electric Power Association
09.2022 - 12.2022
Member Services Representative
East Mississippi Electric Power Association
03.2021 - Current
Store Manager District Trainer
Claire's Accessories
08.2012 - 03.2021
Store Manager
Claire's Accessories
05.2008 - 03.2021
MBA - Accounting And Business Management
Mississippi State University
Bachelor of Arts - Accounting
Mississippi State University
Associate of Arts - University Transfer
Meridian Community College
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