LATASHA REED
Customer Service Specialist
Spartanburg,SC
Summary
Versatile hospitality professional with 3-year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Night Auditor
Spartanburg Marriott
Spartanburg, SC
02.2022 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
TEACHER
Legacy Academy
Greenville, SC
08.2021 - 12.2021
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Completed daily reports, meal count sheets and attendance logs.
Lead Teacher
Childcare Network
Augusta, GA
09.2020 - 08.2021
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Teacher's Aide
Sunshine House Early Learning Academy
Mauldin, SC
09.2019 - 04.2020
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of [Number] children.
- Promoted physical, mental and social development using classroom games and activities.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Completed daily reports, meal count sheets and attendance logs.
Cosmetologist
RazorSharp BARBER SHOP
Spartanburg, SC
11.2018 - 04.2020
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Front Office Supervisor
Woodspring Suites
Augusta, GA
11.2016 - 11.2018
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached employees through day-to-day work and complex problems.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Assisted the GM with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Handled office contracts like leases, utilities and employee agreements.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
LANCOME PRO ARTIST
Belk
North Augusta, SC
04.2016 - 11.2018
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Applied makeup in accordance with clothing style.
- Professionally applied makeup to clients per month for outings, proms, weddings, funerals and other special occasions and events.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Scheduled onsite and offsite makeup appointments for clientele.
- Maintained sales goals per day.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Customer Service Representative Supervisor
Sitel
Augusta, GA
04.2011 - 12.2013
- Supervised 8-10 CSR's in providing excellent customer service to callers requiring assistance for general and technical issues.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
No Degree - Cosmetology
Kenneth Shuler School of Cosmetology And Hair Design
North Augusta, SCBachelor of Science - Early Childhood Education
University of Phoenix
Tempe, AZ05.2025
GED -
Augusta Technical College
Augusta, GA01.2011
Skills
- Two-Way Radio Operation
- Data Gathering
- Housekeeping Notification
- Restaurant Reservations
- Student Motivation and Engagement
- Differentiated Learning Techniques
- Learning Modalities
- Celebrity Guest Support
- Package Shipping
- Verbal and Written Communication
- Policy and Procedure Modification
- CRM Software
- Oral and Writing Communication
Certification
- Licensed cosmetology - 2014 - current
- Certified CPR
Timeline
Night Auditor
Spartanburg Marriott
02.2022 - Current
TEACHER
Legacy Academy
08.2021 - 12.2021
Lead Teacher
Childcare Network
09.2020 - 08.2021
Teacher's Aide
Sunshine House Early Learning Academy
09.2019 - 04.2020
Cosmetologist
RazorSharp BARBER SHOP
11.2018 - 04.2020
Front Office Supervisor
Woodspring Suites
11.2016 - 11.2018
LANCOME PRO ARTIST
Belk
04.2016 - 11.2018
Customer Service Representative Supervisor
Sitel
04.2011 - 12.2013
No Degree - Cosmetology
Kenneth Shuler School of Cosmetology And Hair Design
Bachelor of Science - Early Childhood Education
University of Phoenix
GED -
Augusta Technical College
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