Latasha Reed
Milwaukee
Summary
Results-driven professional with extensive experience in customer service and conflict resolution. Proficient in problem-solving and effective communication, consistently ensuring high levels of customer satisfaction. Strong team collaborator with a detail-oriented approach, skilled in active listening and analytical skills. Seeking full-time opportunities that challenge interpersonal abilities and enhance organizational success.
Overview
12
12
years of professional experience
Work History
Income Maintenance Specialist II
State of Wisconsin Department of Health Services
Milwaukee, WI
06.2014 - Current
- Respectfully works with customers and community partners (that is, any individuals who use or receive the services, including the general public, other agencies or organizations outside the government) to understand and assess their needs.
- Prioritizes customer service, ensuring the customer receive the correct benefits the first time by accurately assessing the case and following agency process.
- Responded to customers' concerns by providing timely information or assistance, attempt to understand problems and take appropriate action, and/or make practical decisions to obtain workable solutions.
- Promoted superior experience by knowing available services and products and committed to providing qualify services when addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer cases.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with customers, community partners, and staff.
- Maintained up-to-date knowledge of service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Played an integral role in supporting the launch of new products or services by quickly learning and adapting to new information.
- Contributed to team success by actively participating in training sessions, workshops, and continuous improvement initiatives.
Education
GED -
Milwaukee Area Technical College
Milwaukee06-2012
Skills
Dedicated work ethic
Analytical thinker
Effective problem resolution
Professional expertise
Adaptable to change
Timeline
Income Maintenance Specialist II
State of Wisconsin Department of Health Services
06.2014 - Current
GED -
Milwaukee Area Technical College