Latasha Rogers

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• Jeffrey StilesJeffrey Stiles

  <ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange

• Ashley DiazAshley Diaz

  Ac Production Assembly and Wire at MarvairAc Production Assembly and Wire at Marvair

• Andre OsbornAndre Osborn

  <ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)

• Aaron HilburnAaron Hilburn

  <ul><li>Led a team of 16 personnel in executing electronic warfare operations, ensuring real-time intelligence collection and analysis.</li><li>Conducted threat analysis and provided critical SIGINT support for deployed units, enhancing force protection and situational awareness.</li><li>Managed and maintained advanced Cryptologic and Electronic Warfare Systems, ensuring force protection and situational awareness.</li><li>Developed and conducted training programs for junior sailors, improving team proficiency and mission effectiveness.</li><li>Coordinated with joint and allied forces on intelligence-sharing initiatives, enhancing operational cooperation and mission success.</li><li>Successfully executed two deployments, operating in dynamic and challenging environments while supporting combat and reconnaissance missions.</li><li>Authored intelligence reports and briefings, delivering actionable insights to senior leadership and decision-makers.</li><li>Ensured strict compliance with cybersecurity, OPSEC, and classified material handling procedures.</li><li>Focused the efforts of EW systems, both air and ground, against adversary personnel, facilities, and equipment with the intent of degrading, disrupting, neutralizing or destroying enemy capabilities.</li><li>Integrated EW into the targeting and planning process and assisted in the development of the enemy EW order of battle, EW target information and products, intelligence, and target selection standards.</li></ul> at US NAVY<ul><li>Led a team of 16 personnel in executing electronic warfare operations, ensuring real-time intelligence collection and analysis.</li><li>Conducted threat analysis and provided critical SIGINT support for deployed units, enhancing force protection and situational awareness.</li><li>Managed and maintained advanced Cryptologic and Electronic Warfare Systems, ensuring force protection and situational awareness.</li><li>Developed and conducted training programs for junior sailors, improving team proficiency and mission effectiveness.</li><li>Coordinated with joint and allied forces on intelligence-sharing initiatives, enhancing operational cooperation and mission success.</li><li>Successfully executed two deployments, operating in dynamic and challenging environments while supporting combat and reconnaissance missions.</li><li>Authored intelligence reports and briefings, delivering actionable insights to senior leadership and decision-makers.</li><li>Ensured strict compliance with cybersecurity, OPSEC, and classified material handling procedures.</li><li>Focused the efforts of EW systems, both air and ground, against adversary personnel, facilities, and equipment with the intent of degrading, disrupting, neutralizing or destroying enemy capabilities.</li><li>Integrated EW into the targeting and planning process and assisted in the development of the enemy EW order of battle, EW target information and products, intelligence, and target selection standards.</li></ul> at US NAVY