Enthusiastic Multipotentialite and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Excellent record of punctuality and with ethics.
Hi, I’m
Latasha Russell
Summary
Overview
25
Customer Service
25
Professional Experience
Work History
Feed The Hungry
Volunteer
Job overview
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Guided troubled individuals to tools and resources necessary for healing.
- Educated young people about strategies for driving discussions and promoting social changes.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
Mack Management Inc.
Operations Manager
01.2017 - Current
Job overview
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
CitiTrends Corporate Office
Data Entry Clerk
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Organized, sorted, and checked input data against original documents.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Collated and organized data entry documents into filing systems for easy access.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Created spreadsheets for more efficient recordkeeping.
Ricoh
Field Customer Service Coordinator
Job overview
- Satisfied customer concerns by independently identifying and implementing solutions
- Kept office efficient, handling project tracking and supply management
- Partnered with cross-functional departments to meet customer service needs
- Managed and responded to incoming queries and support requests through various online and digital platforms
- Maintained and managed customer files and databases.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
Georgia Regional Hospital
Human Resources Administrative Assistant
Job overview
- Assisted employees with resolving benefits, wage questions and other concerns
- Administered applications, initial drug testing and background checks for new employees while maintaining confidentiality
- Provided clerical and administrative support to manager and executives
- Monitored and maintained file security to safeguard confidentiality
Chatham Area Transit
Cash Office Clerk
Job overview
- Audited safe and accounted for expected cash values
- Protected funds by preparing and delivering daily deposits to local bank
- Generated reports from auditing and bookkeeping activities
- Received, recorded and banked cash, checks and vouchers
Education
University of Phoenix
University Overview
South University
University Overview
Skills
- Data security and management confidentiality
- Positive and professional
- Task prioritization
- Telephone Etiquette
- Computer Skills
- Flexible Schedule
- Quality Assurance
- Customer Service Management
Availability
See my work availability
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Quote
“Everything is becoming more multi-everything “
Timeline
Operations Manager
Mack Management Inc.
01.2017 - Current
Volunteer
Feed The Hungry
Data Entry Clerk
CitiTrends Corporate Office
Field Customer Service Coordinator
Ricoh
Human Resources Administrative Assistant
Georgia Regional Hospital
Cash Office Clerk
Chatham Area Transit
University of Phoenix
South University