Latasha Sexton
Orlando,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Alorica
Lake Mary, FL
12.2022 - Current
- Assisted members to get verified for government programs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Manufacturing Food Technician
Frito-Lay
Orlando, FL
09.1999 - 02.2022
- Conducted quality control checks on food products to ensure compliance with industry standards.
- Investigated customer complaints related to product quality or safety concerns.
- Tested food and beverage products to assess chemical properties and evaluate compliance with both production standards and federal requirements.
- Maintained compliance with standards by keeping documents, policies, and records current and accurate.
Tier 2 Customer Service Representative
Connections Csp
Orlando, FL
03.1997 - 11.1999
- Provided customer service to customers with technical issues, answering questions and troubleshooting problems.
- Maintained accurate records of customer interactions.
- Resolved customer complaints through active listening and effective problem-solving techniques.
- Documented processes related to Tier 2 Customer Service Representative duties for future reference.
- Ensured compliance with all applicable laws, regulations and organizational policies.
Medical Assistant
Arbors Assisted Living
Altamonte Springs, FL
02.1996 - 05.1999
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
High School Diploma -
Apopka High School
Apopka, FL05-1991
Some College (No Degree) - Medical Insurance Billing
West-side Vo Tech
Winter Garden, FLSkills
- Inbound and Outbound Calling
- Appointment Scheduling
- Complaint resolution
- Paperwork Processing
- Call Management
- Account updating
Accomplishments
- 35 wpm
- Excel
- Microsoft excel
- Microsoft word
- Outlook
- Sales Management
- Cold Calling
- Upselling
- Saleforce
Timeline
Customer Service Representative
Alorica
12.2022 - Current
Manufacturing Food Technician
Frito-Lay
09.1999 - 02.2022
Tier 2 Customer Service Representative
Connections Csp
03.1997 - 11.1999
Medical Assistant
Arbors Assisted Living
02.1996 - 05.1999
High School Diploma -
Apopka High School
Some College (No Degree) - Medical Insurance Billing
West-side Vo Tech