Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

La Tasha Sheridan

Richardson,USA

Summary

Dynamic transportation leader with over 20 years of experience in bus and rail operations. Proven track record in enhancing safety protocols, improving operational efficiency, and developing high-performing teams. Committed to fostering a culture of safety, collaboration, and continuous improvement within public transit systems.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Assistant Vice President, Bus & Rail Operations & Maintenance, Training and Development

DART
01.2025 - Current
  • Directs, oversees, and has the ultimate responsibility for personnel engaged in Bus and Rail Operations, Transportation and Maintenance, Technical Training, Employee Development, and Transit Center Services. Provides direct, day-to-day support of division activities.
  • Interprets agency strategic direction, establishes goals, work rules, and procedures for accomplishing the division's work programs with broad latitude for decision making. Ensures effective communication within the division, and with other DART divisions, member cities, state and federal agencies, DART's customers, and the community in general.
  • Recommends and implements procedures and policies for division operations and ensures that programs comply with applicable federal, state, and local laws and regulations and are compatible with DART's mission.
  • Provides technical and administrative guidance on work requirements and methods.
  • Recommend and Implement Bus and Rail Operations Safety Campaigns to reduce avoidable accidents and safety violations.
  • Ensure compliance with Safety Oversight Regulatory Agencies, including required certifications, permits, and valid classifications.
  • Oversee all training programs to ensure that material and training modules are up to date and meet current standards and specifications.
  • Interviews, selects, supervises, develops, evaluates, counsels, and, if necessary, terminates subordinate personnel in accordance with established policies, procedures, and guidelines to include Equal Employment Opportunity and Affirmative Action (EEO/AA) program goals and objectives.
  • Acts as a resource to and liaison between the division and various departments within DART, as well as with external contacts. Prepares and presents formal briefings to DART Board, senior management, and others, as required.
  • Develops, submits for approval, and monitors division budget. Develops an appropriate system of measures and reports to monitor the effectiveness of programs and activities in achieving defined goals.
  • Acts in the absence of the Vice President, Transportation, as required.
  • Develop and Maintain Budget requirements to ensure fiscal responsibility.
  • Performs other related duties as assigned.
  • Collaborates with cross-functional teams to assess operational requirements and define the necessary technology and infrastructure for the consolidated control center.

Interim Assistant Vice President, Bus & Rail Operations & Maintenance, Training and Development

DART
05.2024 - 01.2025
  • Directs, oversees, and has the ultimate responsibility for personnel engaged in Bus and Rail Operations, Transportation and Maintenance Technical Training, Employee Development, and Transit Center Services. Provides direct, day-to-day support of division activities.
  • Interprets agency strategic direction, establishes goals, work rules, and procedures for accomplishing the division's work programs with broad latitude for decision making. Ensures effective communication within the division, and with other DART divisions, member cities, state and federal agencies, DART's customers, and the community in general.
  • Recommends and implements procedures and policies for division operations and ensures that programs comply with applicable federal, state, and local laws and regulations and are compatible with DART's mission.
  • Provides technical and administrative guidance on work requirements and methods.
  • Recommend and Implement Bus and Rail Operations Safety Campaigns to reduce avoidable accidents and safety violations.
  • Ensure compliance with Safety Oversight Regulatory Agencies, including required certifications, permits, and valid classifications.
  • Oversee all training programs to ensure that material and training modules are up to date and meet current standards and specifications.
  • Interviews, selects, supervises, develops, evaluates, counsels, and, if necessary, terminates subordinate personnel in accordance with established policies, procedures, and guidelines to include Equal Employment Opportunity and Affirmative Action (EEO/AA) program goals and objectives.
  • Acts as a resource to and liaison between the division and various departments within DART, as well as with external contacts. Prepares and presents formal briefings to DART Board, senior management, and others, as required.
  • Develops, submits for approval, and monitors division budget. Develops an appropriate system of measures and reports to monitor the effectiveness of programs and activities in achieving defined goals.
  • Acts in the absence of the Vice President, Transportation, as required.
  • Develop and Maintain Budget requirements to ensure fiscal responsibility.
  • Performs other related duties as assigned.
  • Collaborates with cross-functional teams to assess operational requirements and define the necessary technology and infrastructure for the consolidated control center.

Assistant Vice President, Rail Operations

DART
05.2023 - 01.2025
  • Directs, oversees, and has ultimate responsibility for personnel engaged in operations and contract compliance activities. Interviews, selects, supervises, develops, trains, evaluates, counsels, and if necessary, recommends termination of subordinate personnel in accordance with established policies and procedures and the pillars of 5 Star and Servant Leadership principles.
  • Provides direct, day-to-day leadership of division activities.
  • Provides guidance and direction concerning Paratransit, Micro transit, and Rider Assistance Programs on the daily operations of these services.
  • Ensures customer experience expectations are met by analyzing trends and feedback received.
  • Ensures efficient use of Contract Compliance Field Supervisor staff to make necessary changes and/or process improvements.
  • Establishes and secures approval of goals, policies, and objectives for division programs with broad latitude for decision-making. Recommends and implements procedures and policies for division operations and ensures programs comply with applicable federal, state, and local laws and regulations and are compatible with DART's and Mobility Management Services' mission and vision.
  • Administers purchased transportation contract(s) and acts as Contracting Officer's Representative. When applicable, works with the Contracting Officer to document contractor deficiencies and any necessary action(s).
  • Directs the planning, scheduling, monitoring, and quality of contracts for compliance. Manages oversight of contractors' policies and procedures as they relate to DART's contract requirements. Interfaces with contractor(s) regarding audit findings, accident/incident and claims investigations, customer feedback, etc. Provides technical and administrative guidance on work requirements and methods as needed.
  • Provides timely, accurate, and meaningful reporting for management review, including insights based on analytics reviewed.
  • Develops, submits for approval, and monitors division budget. Recommends action to correct variances. Participates in periodic budget reviews.
  • Develops scope-of-work, prepares solicitations, and reviews bids/proposals for purchased transportation contracts.
  • Performs other related duties as assigned.
  • Collaborates with cross-functional teams to assess operational requirements and define the necessary technology and infrastructure for the consolidated control center.

Director, Transportation Operations, Rail Division 16/LAX Southwestern Yard

LA Metro
12.2022 - 05.2023
  • Develops goals, establishes plans and priorities, and assigns and monitors work at the Rail Division.
  • Develops the availability and assignment of operating and supervisory staff and resources to ensure that objectives are achieved within budget.
  • Directs staff compliance with policies, rules, procedures, and monitors system performance to identify and solve problems while ensuring efficiency and cost-effectiveness.
  • Manages and evaluates division operations to ensure the department’s goals and objectives are achieved.
  • Directs the investigation and resolution of customer complaints.
  • Support the administration of workers’ compensation program activities.
  • Conducts disciplinary investigations, counseling sessions, and hearings, testifies at unemployment and workers’ compensation hearings, and court cases.
  • Provides direction to Train Operators during accident investigation, schedule and route changes, and emergency situations.
  • Direct the investigation of accidents to identify trends and training needs, minimize recurrence, determine accident responsibility, and assess discipline, if applicable.
  • Monitors mainline train operations to evaluate schedule adherence and on-time performance.
  • Prepares reports, correspondence, bulletins, and standard operating procedures.
  • Prepares and oversees the operating budget of a division.
  • Oversees staff in start-up operations of new rail lines that include testing and revenue service delivery.
  • Coordinate Metro’s support for entertainment industry requests.
  • Interact with various departments and outside agencies to coordinate schedule and procedural changes and ensure quality service.
  • Represent Metro before stakeholder groups, community-based organizations, and other public forums related to service delivery.
  • Communicates and implements safety rules, policies, and procedures in support of the agency’s safety vision and goals; and maintains accountability for the safety performance of all assigned employees.
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out.
  • Presented to the Seed LA Scholars

Executive Manager, Transportation Operations, Rail

LA Metro
03.2022 - 12.2022
  • Oversee Track Allocation, Special Events, and Capital Projects.
  • Collaborate with other departments to understand the needs and strategic direction to ensure that the department is aligned to meet clients' support requirements, utilizing existing processes and tools, and identifying areas for new solution development.
  • Oversees Detour notices during major road construction projects, civil and tactical emergencies, and other situations affecting street operations, coordinates services with police, fire, and road.
  • Coordinate Metro’s support for entertainment industry requests.

Operations Control Center Manager, Rail

LA Metro
07.2017 - 03.2022
  • Oversaw the assignment of operating and supervisory staff and resources to ensure that service objectives are achieved within budgetary constraints.
  • Conducted division shake-ups and bidding procedures.
  • Assisted with monitoring staff compliance with policies, rules, procedures, regulations, practices, and labor agreements.
  • Maintained employees’ records.
  • Participated in the hiring process (panel) for Transportation Operations Supervisors, CCTV Supervisors, and CCTV Observers.

Transportation Operations Supervisory Special Task Force, Rail

LA Metro
07.2017 - 07.2017
  • Monitored train operations.
  • Observed station conditions and attempted to correct any conditions that may interfere with the efficient flow of customer traffic.
  • Directed Train Operators during emergencies, equipment breakdowns, and service delays.
  • Represented the department and organization with outside agencies to provide quality rail service.
  • Counseled Train Operators and prepared written documents concerning Operator performance.
  • Communicated and interacted with management, police and fire personnel, municipal departments, and the general public.
  • Observes station conditions and attempts to correct any conditions that may interfere with the efficient flow of customer traffic.
  • Directs Train Operators during emergencies, equipment breakdowns, and service delays.
  • Coordinates with emergency response agencies/teams during accidents; conducts interviews with Operators and witnesses, and documents accident reports.
  • Prioritizes reported problems in order of importance and severity and formulates, coordinates, and directs the appropriate course of remedial action.
  • Communicates and implements safety rules, policies, and procedures in support of the agency’s safety vision and goals; and maintains accountability for the safety performance of all assigned employees.

Transportation Operations Supervisor, Rail

LA Metro
09.2016 - 07.2017
  • Monitored train operations.
  • Utilized failure management skills to mitigate service delays.
  • Dispatched first responders when needed and communicated with train operators.
  • Maintained and optimized rail service reliability and on-time performance during normal service, planned special events, and emergency operations.
  • Prioritized reported problems in order of importance and severity.
  • Coordinated and directed the appropriate course of remedial action.
  • Responded to requests for assistance for disabled patrons and ensured transportation service in accordance with the Americans with Disabilities Act (ADA).
  • Operates Rail Control Center equipment to monitor and direct the movement of trains on the lines and resolves operational problems through Supervisory Control and Data Acquisition (SCADA) systems.
  • Directs Train Operators during emergencies, equipment breakdowns, and service delays.
  • Maintains and optimizes rail service reliability and on-time performance during normal service, planned special events, and emergency operations by responding and implementing failure management.
  • Prioritizes reported problems in order of importance and severity and formulates, coordinates, and directs the appropriate course of remedial action.
  • Communicates and implements safety rules, policies, and procedures in support of the agency’s safety vision and goals; and maintains accountability for the safety performance of all assigned employees.

Transportation Operations Supervisor, Rail

LA Metro
02.2016 - 09.2016
  • Assisted with the opening of the New Expo Division.
  • Developed Standard Operating Procedures.
  • Inputted necessary requests for the opening of the division, i.e., computers, phones, etc.
  • Mark up daily assignments.
  • Monitored day-to-day operations, checked stations, and reviewed on-time performance.
  • Receiving calls from the Rail Operations Control Center.
  • Coordinates with emergency response agencies/teams during accidents; conducts interviews with Operators and witnesses, and documents accident reports.
  • Prioritizes reported problems in order of importance and severity and formulates, coordinates, and directs the appropriate course of remedial action.
  • Communicates and implements safety rules, policies, and procedures in support of the agency’s safety vision and goals; and maintains accountability for the safety performance of all assigned employees.

Transportation Operation Supervisor, Rail

LA Metro
11.2015 - 02.2016
  • Briefed all agencies with site safety surveys, on-site tutorials, rail equipment familiarization, and Metro emergency procedures/tactics.
  • Delegated auxiliary duties to peers and subordinates.
  • Assisted with tours for dignitaries and the CEO.
  • Attended meetings in place of management.

Transportation Operation Supervisor, Rail

LA Metro
07.2012 - 11.2015
  • Configured trains to enter the main line for service, set routes in the yard, and dispatched personnel when needed.
  • Trained new Train Operators and assigned tasks.
  • Reviewed and managed the budget.
  • Investigated accidents/incidents.
  • Performed station checks and communicated with operators.
  • Received calls to respond to given locations from the Rail Operation Control Center.
  • Coordinates with emergency response agencies/teams during accidents; conducts interviews with Operators and witnesses, and documents accident reports.
  • Communicates and implements safety rules, policies, and procedures in support of the agency’s safety vision and goals; and maintains accountability for the safety performance of all assigned employees.

Transportation Operation Supervisor, Bus

LA Metro
01.2012 - 07.2012
  • Monitored buses running according to schedule.
  • Made safety contact, investigated bus accidents/incidents.
  • Communicated with bus operators and dispatched personnel when needed.
  • Established detour routes, answered phones, and contacted management during an emergency.
  • Assisted in training new employees.
  • Responds to emergencies involving Metro personnel, vehicles, or property; determines and communicates required response level by Metro personnel and other agencies, including police, fire, and emergency medical personnel.
  • Reroutes bus lines and prepares detour notices when necessary, due to construction, fire, police activities, civil emergencies, or other unexpected situations.
  • Serves as a regional coordinator of mobility services for police and fire agencies, State Office of Emergency Services, Federal Emergency Management Agency, the National Guard, and other emergency agencies during civil disturbance, natural disasters, and other emergencies; may be required to serve as Metro representative at city or county emergency operations command centers.
  • Responds to requests for assistance from disabled patrons and ensures transportation service in accordance with the Americans with Disabilities Act (ADA).
  • Performs customer and public relations duties, including retrieving lost articles and helping to locate missing persons.

Transportation Operation Supervisor, Bus

LA Metro
07.2009 - 01.2012
  • Coordinates bus operations by receiving and transmitting information using a computer-aided dispatch system, multi-channel radio, and telephone communications console with Operators, Metro management, police, and other agencies.
  • Coordinates and dispatches all bus operator assignments for revenue service, special events, and emergency response.
  • . Maintains and optimizes bus service reliability and on-time performance by implementing failure management strategies, which include real-time on-street service management and delay mitigation techniques (route diversions) and utilizing any other Metro resource.
  • Records pertinent data on incident reports detailing all reported crime activity, accidents, road hazards, mechanical malfunctions, and other miscellaneous operational problems and potential service disruptions.
  • Directs Operators during equipment breakdowns and service delays or cancellations, requests assistance from other Bus Operators and other Metro operations support personnel, public emergency services agencies, and the general public.
  • Responds to emergencies involving Metro personnel, vehicles, or property; determines and communicates required response level by Metro personnel and other agencies, including police, fire, and emergency medical personnel.
  • Established detour routes, answered phones, and contacted management during an emergency.
  • Assisted in training new employees.
  • Serves as a regional coordinator of mobility services for police and fire agencies, State Office of Emergency Services, Federal Emergency Management Agency, the National Guard, and other emergency agencies during civil disturbance, natural disasters, and other emergencies; may be required to serve as Metro representative at city or county emergency operations command centers.
  • Responds to requests for assistance from disabled patrons and ensures transportation service in accordance with the Americans with Disabilities Act (ADA).
  • Performs customer and public relations duties, including retrieving lost articles and helping to locate missing persons.

Transportation Operation Supervisor, Bus

LA Metro
01.2009 - 07.2009
  • Monitored buses running according to schedule.
  • Made safety contact, investigated bus accidents/incidents.
  • Communicated with bus operators and dispatched personnel when needed.
  • Established detour routes, answered phones, and contacted management during an emergency.
  • Assisted in training new employees.
  • Responds to emergencies involving Metro personnel, vehicles, or property; determines and communicates required response level by Metro personnel and other agencies, including police, fire, and emergency medical personnel.
  • Reroutes bus lines and prepares detour notices when necessary, due to construction, fire, police activities, civil emergencies, or other unexpected situations.
  • Serves as a regional coordinator of mobility services for police and fire agencies, State Office of Emergency Services, Federal Emergency Management Agency, the National Guard, and other emergency agencies during civil disturbance, natural disasters, and other emergencies; may be required to serve as Metro representative at city or county emergency operations command centers.
  • Responds to requests for assistance from disabled patrons and ensures transportation service in accordance with the Americans with Disabilities Act (ADA).
  • Performs customer and public relations duties, including retrieving lost articles and helping to locate missing persons.

Transportation Operations, Bus

LA Metro
04.2000 - 01.2009
  • Collects and counts fares and transports passengers on public transit buses.
  • Knowledgeable about routes, transfer points, and fare structures for all lines assigned to divisions.
  • Performs a complete pre-pull-out inspection of the bus, safety check equipment, and informs maintenance when adjustments or repairs are necessary; at completion of the assignment.
  • Refers to and implements route maps, time schedules, and instructions for pull-outs, line service, pull-ins, and off-route trips.
  • Provides schedule, route, and fare information to passengers seeking assistance.
  • Operates wheelchair ramp and assists passengers with disabilities in boarding, riding, and alighting in a safe manner, which may include pushing a wheelchair up and down the ramp.
  • Secure wheelchairs for passengers with disabilities and communicate the actions being taken.
  • Reports hazardous or dangerous conditions along the bus route and at passenger loading zones, including such hazards as unusual traffic and road conditions.
  • Complete reports
  • Certified as a Train Operator.

Education

Master of Science - Transportation

San Jose University
San Jose, CA

Bachelor of Arts - Business Management

University of La Verne
La Verne, CA

Skills

  • Decision making & judgment
  • Issue resolution skills
  • Recruitment / human resources
  • Recruiting and hiring

Accomplishments

  • Rail Track Allocation & Special Events Team-Achieved CEO award in recognition of valuable contributions and commitment to Excellence in Service and Support.
  • Ambassador Program Rollout Team-Achieved CEO award in recognition of valuable contributions and commitment to Excellence in Service and Support.
  • Employee Appreciation award for invaluable support in planning, building, and opening Metro's K Line.
  • Recognition for mentoring and supervising a TCAP intern in the summer of 2019.

Certification

  • San Jose University/Mineta Transportation Institute/ LA Metro Los Angeles, CA Certificate in Transportation Security Management
  • Southern Methodist University/LA Metro, Los Angeles, CA

Metro Leadership Academy

  • Southern Methodist University/DART, Dallas, TX Executive DART Leadership
  • FEMA, San Jose University, San Jose, CA G-02300 Intermediate Emergency Operations Center Certificate
  • FEMA, San Jose University, San Jose, CA IS-00703 NIMS Resource Management
  • FEMA, LA Metro, Los Angeles, CA IS- 100. C Introduction to Incident Command System, ICS-100
  • FEMA, LA Metro, Los Angeles, CA IS-00200.c Basic Incident Command System for Initial Response
  • FEMA, LA Metro, Los Angeles, CA IS-00700.b An Introduction to the National Incident Management System
  • FEMA, San Jose University, CA IS-00703 NIMS Resource Management
  • FEMA, San Jose University, CA ICS-00400 Advanced Incident Command System for Command and General Staff
  • FEMA, San Jose University, CA IS-00706 NIMS Intrastate Mutual Aid: An Introduction
  • FEMA, San Jose University, CA IS-00800.d National Response Framework: An Introduction
  • FEMA, San Jose University, CA G-00191 Incident Command System/Emergency Operations Center Interface
  • FEMA, San Jose University, CA G-00402 Incident Command System Overview for Executive/Senior Officials
  • FEMA, San Jose University, CA G-02300 Intermediate Emergency Operations Center Functions
  • U.S. Department of Transportation, LA Metro, Los Angeles, CA

Transportation Safety Institute Certificate-SMS Awareness

  • U.S. Department of Transportation, LA Metro, Los Angeles, CA

Transportation Safety Institute Certificate-Curbing Transit

Employee Distracted Driving

  • U.S. Department of Transportation, LA Metro, Los Angeles, CA

Transportation Safety Institute Certificate-Fatigue and Sleep

Apnea Awareness for Transit Employees

  • U.S. Department of Transportation, LA Metro, Los Angeles, CA

Transportation Safety Institute Certificate-Rail Nomenclature

  • U.S. Department of Transportation, LA Metro, Los Angeles, CA

Transportation Safety Institute Certificate-TSA-Observe,

Assess, and Respond-Security Training Video for Mass Transit

Rail

  • U.S. Department of Transportation, LA Metro, Los Angeles, CA

Transportation Safety Institute Certificate-TSA-Observe,

assess, and Respond-Security Training Video for Mass Transit

Bus

Timeline

Assistant Vice President, Bus & Rail Operations & Maintenance, Training and Development

DART
01.2025 - Current

Interim Assistant Vice President, Bus & Rail Operations & Maintenance, Training and Development

DART
05.2024 - 01.2025

Assistant Vice President, Rail Operations

DART
05.2023 - 01.2025

Director, Transportation Operations, Rail Division 16/LAX Southwestern Yard

LA Metro
12.2022 - 05.2023

Executive Manager, Transportation Operations, Rail

LA Metro
03.2022 - 12.2022

Operations Control Center Manager, Rail

LA Metro
07.2017 - 03.2022

Transportation Operations Supervisory Special Task Force, Rail

LA Metro
07.2017 - 07.2017

Transportation Operations Supervisor, Rail

LA Metro
09.2016 - 07.2017

Transportation Operations Supervisor, Rail

LA Metro
02.2016 - 09.2016

Transportation Operation Supervisor, Rail

LA Metro
11.2015 - 02.2016

Transportation Operation Supervisor, Rail

LA Metro
07.2012 - 11.2015

Transportation Operation Supervisor, Bus

LA Metro
01.2012 - 07.2012

Transportation Operation Supervisor, Bus

LA Metro
07.2009 - 01.2012

Transportation Operation Supervisor, Bus

LA Metro
01.2009 - 07.2009

Transportation Operations, Bus

LA Metro
04.2000 - 01.2009

Bachelor of Arts - Business Management

University of La Verne

Master of Science - Transportation

San Jose University

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