LaTasha Simpson
French settlement,la
Summary
Accomplished Quality Control Manager with a proven track record at QLS, enhancing product quality and customer satisfaction through rigorous quality processes and effective team collaboration. Expert in ISO standards and auditing techniques, I led initiatives that significantly reduced production defects. My strong work ethic and ability to foster a culture of continuous improvement have been pivotal in achieving operational excellence.
Overview
16
16
years of professional experience
Work History
Qualit Control Manager
QLS
01.2014 - Current
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Conducted regular audits of production facilities, ensuring compliance with industry standards and regulations.
- Managed supplier relationships to ensure high-quality raw materials were consistently used in production processes.
- Established a system for tracking non-conformances, facilitating quick resolution and preventing future occurrences.
- Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams.
- Developed and enforced strict quality control protocols to ensure adherence to industry standards.
- Led team of quality control specialists, fostering culture of continuous improvement.
- Facilitated proactive approach to quality control, preemptively identifying potential issues.
- Monitored staff organization and suggested improvements to daily functionality.
Merchandiser
Orielly Auto Parts
02.2009 - 01.2014
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Education
High School Diploma -
Broken Arrow Senior High
Broken Arrow, OK05-2005
Skills
- Preventive actions
- Customer satisfaction
- Quality processes
- Operational excellence
- Documentation control
- Auditing techniques
- Product inspection
- Quality control
- ISO standards
- Team support and oversight
- Strong work ethic
- Teamwork
- Teamwork and collaboration
IPC certified
IPC certification is learning how to build, repair and identify issues with wiring harnesses.
Languages
English
Professional Working
Timeline
Qualit Control Manager
QLS
01.2014 - Current
Merchandiser
Orielly Auto Parts
02.2009 - 01.2014
High School Diploma -
Broken Arrow Senior High
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