Latasha Simpson
Clayton ,DE
Summary
Results-driven Quality Specialist III at Reed Technology & Information Services Inc, adept at enhancing customer satisfaction through effective quality management systems. Skilled in data analysis and problem-solving, I successfully reduced customer complaints by streamlining processes and implementing corrective actions, fostering a culture of excellence and compliance within the organization.
Overview
17
17
years of professional experience
Work History
Quality Specialist III
Reed Technology & Information Services Inc, RTIS
01.2009 - Current
- Conducted root cause analysis on quality issues, providing actionable insights for continuous improvement.
- Mentored junior staff on best practices in quality management, fostering a culture of excellence.
- Collaborated with cross-functional teams to align quality objectives with organizational goals and customer expectations.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
- Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
- Reduced customer complaints by streamlining the complaint resolution process and addressing root causes of issues.
- Ensured compliance with industry standards by conducting thorough audits and recommending corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Conducted data review and followed standard practices to find solutions.
- Inspected items and compared against standards to meet regulatory requirements.
Education
High School Diploma -
Martin Luther King High Schookl
Philadelphia, PA06-1997
Skills
- Preventive actions
- Customer satisfaction
- Product inspection
- Quality metrics
- Quality management systems
- Corrective actions
- Quality improvements
- Quality assurance
- Issue resolution
- Finished product inspection
- Data analysis
- Problem-solving skills
- Documentation and reporting
- Documentation control
Accomplishments
- Collaborated with team of 19 in the development of Quality tools that help with efficiency and time management.
Timeline
Quality Specialist III
Reed Technology & Information Services Inc, RTIS
01.2009 - Current
High School Diploma -
Martin Luther King High Schookl