Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
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Latasha Smith

Olivette,USA

Summary

I am a seasoned professional looking to use my skillset of being detail oriented, organized and providing superior customer service at all times for organizations.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Manager

Dunkin Donuts
06.2006 - 08.2025
  • Company Overview: Dunkin', also known as Dunkin' Donuts, is an American multinational coffee/donut company and quick service restaurant.
  • Reinforced customer service to the highest expectation by communicating and executing direction to employees.
  • Ensured a positive and safe working environment.
  • Monitored daily and monthly sales.
  • Conducted payroll for employees.
  • Executed and managed all marketing and merchandising for the location.
  • Achievements/Tasks

Packer and Shipping Professional

Amazon Warehouse
08.2018 - 10.2019
  • Company Overview: Amazon.com, Inc., is an American multinational technology company based in Seattle that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four tech companies, along with Google, Apple, and Facebook.
  • Measure, weigh, and count products and materials.
  • Examine and inspect containers, materials, and products in order to ensure that packing specifications are met.
  • Record product, packaging, and order information on specified forms and records.
  • Achievements/Tasks

Cashier

Dollar Tree
06.2017 - 08.2018
  • Company Overview: Dollar Tree Stores, Inc., formerly known as Only $1.00, is an American chain of discount variety stores that sells items for $1 or less.
  • Stocked and cleaned areas to provide an excellent customer experience.
  • Operated cash register transactions daily.
  • Provided excellent customer service by greeting customers as they made transactions.
  • Achievements/Tasks

Bank Teller

Metropolitan Bank
02.2007 - 03.2013
  • Company Overview: Metropolitan Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full service community and commercial bank serving small- and medium-sized businesses, financial sponsors, and individuals. The bank operates more than 50 full service branch locations throughout the Chicago metropolitan and Milwaukee areas.
  • Conducted financial transactions for customers, such as deposits and withdrawals.
  • Provided customers with information regarding personal and business accounts, as well products offered by the bank.
  • Ensured security of all transactions and of cash supply.
  • Conducted excessive referral programs in collaboration with other colleagues.
  • Achievements/Tasks

Sales Associate

Verizon Wireless
01.2002 - 04.2005
  • Company Overview: Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services.
  • Used competitive spirit to meet and exceed assigned sales goals.
  • Stayed up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, etc.
  • Understood customers' needs and helped them discover how our products met those needs.
  • Multi-tasked in a fast paced team environment while working a variety of hours including weekends, evenings and holidays involving occasional overtime.
  • Educated and engaged customers through product demonstrations interacting with customers and providing prompt and courteous customer service to all customers in person, via phone and/or written note.
  • Achievements/Tasks

Education

Pharmaceutical Technical Diplomacy Program - undefined

Everest College
01.2010

A.A.S. - Business Administration and Accounting

Phillips College of Chicago
01.1992

Skills

  • Effective listening skills
  • Strong communication abilities
  • Exceptional customer service
  • Marketing strategy development
  • Professional growth opportunities
  • Marketing
  • Conducting payroll
  • Accounting

Certification

  • CPR Certification
  • First Aid Certification
  • HIPAA Training Certification
  • OSHA Training Certification

Hobbies and Interests

Cultivating business relationships with customers, Marketing, Conducting payroll, Accounting, Pharmaceutical Development, Providing professional development opportunities to team members

Timeline

Packer and Shipping Professional

Amazon Warehouse
08.2018 - 10.2019

Cashier

Dollar Tree
06.2017 - 08.2018

Bank Teller

Metropolitan Bank
02.2007 - 03.2013

Manager

Dunkin Donuts
06.2006 - 08.2025

Sales Associate

Verizon Wireless
01.2002 - 04.2005

Pharmaceutical Technical Diplomacy Program - undefined

Everest College

A.A.S. - Business Administration and Accounting

Phillips College of Chicago

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Latasha Smith