Latasha Travis
Lehigh Acres,Florida
Summary
Operations Manager with more than 10 years experience in Retail Management and People Leadership. Proactive in inventory control, ordering, customer service, driving programs and sales goals. Strong at developing others, coaching, team building and problem solving. Exceptional organization skills and strong attention to details. Seeking to apply management talent to drive long-term company growth. Flexible hard worker ready to learn and contribute to team success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Realtor
Marzucco Real Estate, LLC
Fort Myers , FL
02.2023 - Current
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Conducted open houses and showings of properties to prospective buyers.
- Answered inquiries from potential buyers regarding features of property listings.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Generated leads through networking activities, cold calling prospects, referrals.
- Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Attended industry events such as conferences or seminars related to real estate topics.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Planned and coordinated open house events to move properties.
Senior Certified Pharmacy Technician
Walgreens
Fort Myers , FL
04.2022 - Current
- Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
- Provided customer service to patients regarding their prescription medications.
- Verified patient information, including allergies, drug interactions, and contraindications.
- Resolved billing issues with insurance companies or other third-party payers.
- Filled prescriptions accurately under the direction of a pharmacist.
- Organized and maintained pharmacy area in accordance with established standards.
- Provided support for pharmacists during drug distribution activities.
- Managed workflow within the pharmacy department while adhering to all state regulations.
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
- Monitored expiration dates on medications in order to maintain product integrity.
- Participated in continuing education programs designed to enhance job knowledge.
- Adhered to infection control guidelines when handling hazardous materials.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Organized medications for dispensing.
- Established and updated patient profiles, medications and insurance details.
Retail Store Manager
WALGREENS
Fort Myers , FL
01.2014 - 04.2022
- Responsible for the total efficient and profitable operations of a Walgreens store.
- Provides superior customer service and a positive shopping experience.
- Analyzes profit and loss reports to improves store's profitability.
- Monitors inventory activity reports to correct store billing and credit reconciliation.
- Forecasts and achieves sale and hours to reflect business needs and trends.
- Hires and trains all staff which includes all Pharmacy and Front Store associates.
- Responsible for training Assistant Mangers in the Store Manager Trainee program.
- Orders promotional products, seasonal and cycle product.
- Interfaces with vendors and private labels to ensure right product mix to support promotions.
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Recruited, trained and managed a team of 20+ employees.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Ensured all safety protocols were followed at all times by staff members.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Prepared employee performance appraisals, providing actionable feedback.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Boosted company sales by developing and implementing strategic marketing approaches.
Executive Assistant Manager
WALGREENS
01.2006 - 01.2013
- Supported Store Manager.
- Oversaw hiring, training, developing, and discipline of employees.
- Managed cashiers, reconciling and balancing cash drawers at end of shift.
- Answered customer inquiries regarding store policies and resolved customer complaints.
- Approved refunds and returns.
Medical Assistant
EYE CENTERS OF FLORIDA
01.2005 - 01.2006
- Collected histories, vitals and current compliants via patient interviews.
- Counseled patients by transmitting physician's orders and questions about surgery.
- Kept supplies ready by inventorying stock, placing orders and verifying receipt.
- Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
Cashier/Customer Service Rep
THE HOME DEPOT
01.2005 - 01.2006
- Greeted customers while entering to the premise
- Established or identified price of goods using electronic or other cash register
- Received and processed payments by cash, check, credit card, and automatic debit
- Provided information to customers and guests
- Resolve customer's complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills in accordance to company policy.
Education
BS - Management
Hodges University
June 2007
Skills
- Retail Management
- Staff Orientation
- Staff Training
- Staff Supervision
- Budget Management
- Inventory Control
- Problem-Solving Skills
- Conflict Resolution
- Team leadership
- Decision-making skill
- Meticulously detail-oriented
- POS software expert
- Outstanding interpersonal skills
- Excellent communication skills
- Customer service-oriented
- Staff training and development
- Negotiation
- Social Media Marketing
Certification
- Registered and Certified Pharmacy Technician
- CPR Certified
- Food and Safety Certification
Timeline
Realtor
Marzucco Real Estate, LLC
02.2023 - Current
Senior Certified Pharmacy Technician
Walgreens
04.2022 - Current
Retail Store Manager
WALGREENS
01.2014 - 04.2022
Executive Assistant Manager
WALGREENS
01.2006 - 01.2013
Medical Assistant
EYE CENTERS OF FLORIDA
01.2005 - 01.2006
Cashier/Customer Service Rep
THE HOME DEPOT
01.2005 - 01.2006
BS - Management
Hodges University
- Registered and Certified Pharmacy Technician
- CPR Certified
- Food and Safety Certification
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