Latasha Truitt
Wylie
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Insco Distributing, Inc.
03.2020 - 02.2024
- Energetic and friendly receptionist with experience providing administrative support and customer service to clients and internal staff
- Products excellent customer service and builds relationships
- Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues sale To the customer take order and getting products ready be ship out warehouse
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Security Guard
Allied Security Services
01.2016 - 08.2023
- Control and monitor surveillance equipment and perform building and perform building and equipment inspections
- Complete daily reports, including relevant information, observations, surveillance footage, and signatures
- Secure all doors, windows, and exits, depending on shift
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
Work From Home Customer Service Representative
CVS Health
05.2017 - 02.2020
- Processing orders, forms, applications, and requests
- Providing feedback on the efficiency of the customer service process
- Keeping records of customer service interactions, transactions, comments, and complaints
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Data Entry Clerk
Ashfield healthcare
05.2012 - 03.2019
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Call Center Supervisor
Work laveli
12.2010 - 05.2018
- Following call center "scripts" when handling different topics
- Seize opportunities to upsell products when they arise
- Preparing reports and analyzing data to assist management as they determine call center goals
- Identifying operational issues and suggesting possible improvements
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
Store Manager
Rainbow Shops
09.2009 - 10.2015
- Developing store strategies to raise customers' pool, expand store traffic and optimize profitability
- Ensuring high levels of customer satisfaction through excellent service
- Deal with all issues that arise from staff or customers (complaints, grievances, etc)
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Approved regular payroll submissions for employees.
Front Desk Clerk
Discount Furniture Store
06.2005 - 08.2009
- Answered Front desk phones calls
- Typed and Filed customer order forms and all other miscellaneous files
- Took customer furniture purchasing orders
- Took customer payments i.e
- Cash, check, and debit/credit card
- Assisted customer with completing financing application
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Front Desk Clerk
Days Inn Hotel
07.2000 - 09.2004
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Serviced surrounding points of interest, and ensuring customer satisfaction
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
Education
University of Phoenix Everest University
Criminal Justice & Business -
University of Phoenix
12.2006
High School Diploma -
Vicksburg High School
05.2002
Skills
- Computer skills (10 years)
- Data analysis skills
- Medical administrative support
- Insurance sales
- Procurement
- Cash handling
- Customer support
- Data entry
- Recruiting (8 years)
- Store management
- Warehouse experience
- Upselling
- Mentoring
- Sales
- Microsoft Outlook
- Front desk
- Customer service
- Security
- Human Resources (10 years)
- Surveillance
- Typing
- Payroll
- Store Management Experience
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Office Organization
- Oral and writing communication
- Front Office Management
- Sensitive information handling
- Initiative-taking
- Complex Problem-Solving
- Office Administration
- Guest Relations
- Multi-Line Telephone Systems
Certification
- Certified Notary Public
- Non-CDL Class C Driver's License
- Guard Card
Timeline
Front Desk Receptionist
Insco Distributing, Inc.
03.2020 - 02.2024
Work From Home Customer Service Representative
CVS Health
05.2017 - 02.2020
Security Guard
Allied Security Services
01.2016 - 08.2023
Data Entry Clerk
Ashfield healthcare
05.2012 - 03.2019
Call Center Supervisor
Work laveli
12.2010 - 05.2018
Store Manager
Rainbow Shops
09.2009 - 10.2015
Front Desk Clerk
Discount Furniture Store
06.2005 - 08.2009
Front Desk Clerk
Days Inn Hotel
07.2000 - 09.2004
University of Phoenix Everest University
Criminal Justice & Business -
University of Phoenix
High School Diploma -
Vicksburg High School
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