Latasha Tyson
Panama City,FL
Summary
Goal-oriented Front Desk Supervisor eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.
Well-rounded [Job Title] experienced in managing guest check-in and check-out and resolving guest complaints. Outgoing individual committed to maximizing company profits and accommodating guest requests. Proficient in various types of reservation software.
Overview
14
14
years of professional experience
Work History
Guest Service Agent
Comfort Inn & Suites
Panama City, FL
09.2018 - 05.2020
- Greeted guests with a friendly and welcoming attitude.
- Answered inquiries about hotel services, facilities and local attractions.
- Registered guests into the computer system accurately and efficiently.
- Night Auditor
- Basic office skills
- Resolving an incident in a timely manner.
- Made sure that all safety regulations were followed at all times.
- Initiated preventive maintenance programs such as replacing light bulbs or minor repairs when needed.
- Updated daily records such as occupancy reports, registration cards.
- Responded to guests, including email, telephone and in-person inquiries.
- Managed guest check-in and check-out procedures, reservations and payments.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Established knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.
Housekeeper
Gulf Coast Medical Center
, FL
11.2006 - 11.2019
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
- Used cleaning chemicals following proper guidelines.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Communicated with maintenance team on damages to repair.
Education
GED -
Tom P Haney Technical Center
Panama City, FL05.2000
Associate of Science - Religious Studies
Hillsdale College
Hillsdale, MISkills
- Effective Planning
- Guest Service and Assistance
- Hospitality Services
- Ticket Sales
- Communication
- Negotiations
- Hospitality and Service Knowledge
- Listening Skills
- Guest Services
- Guest Communication
- Writing and Verbal Communication
- Guest Safety
- Staff Development
- Cleaning and Sanitizing
- Issue Resolution
- Guest Conflict Resolution
- Customer Rapport
- Guest Relations
- Guest Check-In and Check-outs
Timeline
Guest Service Agent
Comfort Inn & Suites
09.2018 - 05.2020
Housekeeper
Gulf Coast Medical Center
11.2006 - 11.2019
GED -
Tom P Haney Technical Center
Associate of Science - Religious Studies
Hillsdale College
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