Summary
Overview
Work History
Education
Skills
Timeline
Generic

LATASHA WALKER

Norcross,GA

Summary

PROFESSIONAL SUMMARY SKILLS

Bartender certificate from Eventrix online course

TIPS training Save Serve certificate

Hookah General Management with strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

6
6
years of professional experience

Work History

Hookah General Manager

Synergy Hookah
05.2022 - Current
  • Managed 4 different restaurant locations for 16 employees
  • Completed weekly payroll and dispersed pay to employees
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Prepared hookahs for customers and also handled any customer complaints with hookahs
  • Completed daily payout to restaurants
  • Ordered weekly inventory for each restaurant
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Server/Bartender

Suite Food Lounge
03.2019 - Current
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Prepare checks that itemize and total meal costs and sales taxes
  • Collect payments from customers
  • Take orders from patrons for food or beverages
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Clean tables or counters after patrons have finished dining
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
  • Stock service areas with supplies such as coffee, food, tableware, and linens
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

Bartender

Taco Mac
01.2019 - 08.2019
  • Calculated check amounts and split checks when parties requested separate checks
  • Completed all side work after completion of dining service
  • Delivered outstanding customer service by serving food and drinks to guests
  • Demonstrated responsible alcohol serving practices by checking guest identification and ensuring that guests were not over served
  • Effectively maintained a clean working environment during shift
  • Increased check average amount [number %] by working to upsell various food and drink items to patrons
  • Recommended entrée or drink choices to guests by listening to their preferences and concerns
  • Used the point of sale, or POS, system to place orders and print checks.

Bartender

Olive Garden Italian Restaurant
10.2017 - 03.2019
  • Cleaned and sanitized bar and drink containers
  • Developed long-lasting relationships with customers, creating regulars
  • Ensured proper stock of bar items at all times
  • Maintained bar area through organizational skills
  • Participated in marketing programs to improve sales
  • Perform transaction accurately and quickly
  • Performed bar opening and closing procedures
  • Prepared drinks for customers accurately and quickly
  • Trained new hires, ensuring service is maintained at proper level
  • Updated drink menu and made recommendations for which drinks are successful
  • Guarantee high level of service to all customers throughout every night.

Education

Associate of Science - Nursing Education

Georgia State University
Atlanta, GA
05.2026

Genera - undefined

Garinger High
Charlotte, NC
2001

Skills

  • Facility Management
  • Process Improvement
  • Supervision
  • Staff Training
  • Sales Expertise
  • Employee Scheduling
  • Salary Structure

Timeline

Hookah General Manager

Synergy Hookah
05.2022 - Current

Server/Bartender

Suite Food Lounge
03.2019 - Current

Bartender

Taco Mac
01.2019 - 08.2019

Bartender

Olive Garden Italian Restaurant
10.2017 - 03.2019

Associate of Science - Nursing Education

Georgia State University

Genera - undefined

Garinger High

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LATASHA WALKER