Summary
Overview
Work History
Education
Skills
Timeline
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Latasha Walters

Summary

Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, operations management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments. Experienced with leading organizational change efforts to drive business transformation.

Overview

16
16
years of professional experience

Work History

Staff VP Provider Escalations Denial Management

Elevance Health
11.2022 - 05.2024
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Identified opportunities to improve business process flows and productivity.
  • Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
  • Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
  • Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.

Director Provider Digital Operations

Elevance Health
01.2020 - 10.2022
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Optimized inventory management to minimize costs and ensure product availability.
  • Enhanced stakeholder satisfaction with timely and transparent communication strategies.
  • Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
  • Improved team morale and productivity by implementing comprehensive professional development program.
  • Fostered culture of innovation, encouraging development of cutting-edge solutions.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.

Manager Electronic Data Technical Operations

Anthem Inc.
05.2015 - 12.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Provider Experience Consultant

WellPoint, Anthem Blue Cross
11.2012 - 05.2015
  • Researched and resolved complex issues and appeals to facilitate prompt resolution.
  • Identified and reported on utilization patterns to enhance quality of service delivery.
  • Conducted routine outreach to support understanding of policies and procedures.
  • Worked with internal matrix partners to triage issues and submit work requests.
  • Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
  • Provided expert guidance on best practices, leading to improved organizational effectiveness and employee engagement.
  • Assessed risks associated with various project options, enabling clients to make informed decisions based on potential outcomes.
  • Enhanced client satisfaction by delivering customized consulting services tailored to individual needs.
  • Collaborated with cross-functional teams to develop comprehensive strategies for clients'' success.
  • Transformed underperforming departments by implementing targeted interventions designed specifically for each unique situation.
  • Streamlined business processes for increased efficiency and reduced operational costs.
  • Generated new business leads through networking events, industry conferences, or referrals from satisfied clients.
  • Conducted thorough market research and analysis to provide data-driven insights for informed decisionmaking.
  • Coached employees at all levels of the organization on effective communication techniques which ultimately led to better team collaboration.
  • Led workshops focused on identifying areas for improvement within an organization''s current operations or structure.
  • Built strong relationships with key stakeholders, fostering trust and collaboration between parties involved in the project life cycle.
  • Evaluated clients'' existing systems and processes, recommending improvements for optimal performance.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Tracked key performance indicators to measure success of campaigns.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.

Senior Provider Relations Representative

WellPoint
07.2008 - 02.2014
  • Served as a subject matter expert on various topics related to healthcare providers, offering guidance to colleagues when needed.
  • Negotiated contracts with healthcare providers, securing favorable terms for the company while maintaining positive relationships.
  • Analyzed trends in provider feedback, identifying areas for improvement within the organization''s processes and systems.
  • Acted as a liaison between providers and internal departments, ensuring effective collaboration towards common goals.
  • Enhanced provider satisfaction by addressing concerns and resolving issues in a timely manner.
  • Developed training materials for new Provider Relations Representatives, facilitating smoother onboarding experiences and improved job performance.
  • Assisted with physician recruitment by identifying specific providers within designated territories, negotiating rates for new physicians and distributing provider agreements.
  • Initiated physician and hospital orientations to support ongoing education of health care provider community.
  • Developed, reviewed and prepared [Type] and [Type] provider education material, increasing efficiencies in processes [Number]%.


Education

Bachelor of Arts - Business Administration

Shorter Unversity
Rome, GA

MBA - Healthcare Administration

Shorter University
Rome, GA
12-2022

Skills

  • Team leadership
  • Operations management
  • Strategic planning and execution
  • Organizational development
  • Operations oversight
  • Business process reengineering
  • Change management
  • Stakeholder engagement
  • Vendor relationship management
  • Industry knowledge
  • Customer relationship management
  • Process improvement

Timeline

Staff VP Provider Escalations Denial Management

Elevance Health
11.2022 - 05.2024

Director Provider Digital Operations

Elevance Health
01.2020 - 10.2022

Manager Electronic Data Technical Operations

Anthem Inc.
05.2015 - 12.2019

Provider Experience Consultant

WellPoint, Anthem Blue Cross
11.2012 - 05.2015

Senior Provider Relations Representative

WellPoint
07.2008 - 02.2014

Bachelor of Arts - Business Administration

Shorter Unversity

MBA - Healthcare Administration

Shorter University

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Latasha Walters