LATASHA WELLS
Cincinnati,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Direct Support Professional
Preferred Excellence
10.2022 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Caregiver
Starlight Care, LLC
09.2012 - Current
- Assisted patients with physical movements to help restore function and lessen pain and disability.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
Manager
Check N Go
08.2021 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Rep
RDI CALL CENTER
05.2015 - 06.2018
- Maintained up-to-date records at all times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Online Customer Service Representative
MACY'S CREDIT AND CUSTOMER SERVICE
01.2008 - 12.2008
- Managed quality communication, customer support and product representation for each client
- Demonstrated mastery of customer service call script within specified timeframes
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Education
Associate of Science - Medical Assistance
KAPLAN COLLEGE
Cincinnati, Ohio 03.2011 - 10.2012
Skills
- Change Orders
- Invoice Preparation and Processing
- Account Services
- Trained in Salesforce
- Administrative and Office Support
- POS Systems and Ordering Platforms
- Client Rapport-Building
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Customer Service and Assistance
- Understanding Customer Needs
- Call Control
Timeline
Direct Support Professional
Preferred Excellence
10.2022 - Current
Manager
Check N Go
08.2021 - 10.2022
Customer Service Rep
RDI CALL CENTER
05.2015 - 06.2018
Caregiver
Starlight Care, LLC
09.2012 - Current
Associate of Science - Medical Assistance
KAPLAN COLLEGE
03.2011 - 10.2012
Online Customer Service Representative
MACY'S CREDIT AND CUSTOMER SERVICE
01.2008 - 12.2008
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