Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LaTasha Williams

Dubuque,IA

Summary

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver, clear communicator with a positive and upbeat personally. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs with great interpersonal communication skills. Hands-on Residential Supervisor with strong commitment to monitoring and facilitating resident safety, health and well-being. Remains calm and poised in high-pressure situations, leveraging conflict-resolution skills to maintain order and peace. Thoughtful Residential Supervisor overseeing direct care for approximately 15 individuals in comprehensive facility. Approachable liaison between residents, families and other invested personnel, providing access to resources and support for reintegration to society. Engaging role model with enthusiasm for connecting individuals with resources necessary to pursue healthy and productive lives. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Residential Supervisor

Area Residential Care
06.2020 - Current
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
  • Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
  • Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
  • Coordinated all staffing schedules and made sure that each shift had adequate coverage.
  • Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
  • Scheduled fun social and recreational activities for residents.
  • Implemented effective communication strategies among staff members to foster a cohesive work environment focused on delivering high-quality care.
  • Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
  • Developed strategic plans for long-term growth and sustainability of the residential facility based on market trends and industry best practices.
  • Promoted positive relations between residents and staff.
  • Supported personal needs of residents dealing with diverse conditions.
  • Solved grievances and complaints by collaborating with residents.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
  • Supervised employees and provided feedback on performance.

Medical Scheduler

Area Residential Care
03.2019 - 06.2020
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Followed up with patients to reschedule missed appointments.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
  • Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
  • Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
  • Improved office efficiency, coordinating appointments and rescheduling requests promptly.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Adapted seamlessly to any changes in provider schedules or office policies, maintaining a high level of accuracy and efficiency in appointment management.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.

Instructor

Area Residential Care
02.2014 - 03.2019
  • Documented vitals, behaviors
  • Assist clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
  • Supported clients with mental support and physical activities to accomplish highest quality of life
  • Maintained clean and personal areas and prepared healthy meals to support clients nutritional needs
  • Managed laundry and completed grocery shopping
  • Provided safe mobility support to help clients move around in public places
  • Help clients maintain optimal health by overseeing medication administrations as directed by the physician.

Overnight- Stocker

Walmart
08.2012 - 12.2013
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal
  • Unboxed product and placed on shelves in attractive manner
  • Used dollies and pallet jacks to unload merchandise
  • Performed light housekeeping by cleaning and discarding trash cardboard.

Hygro-Gear- Line assembler

Decatur
02.2010 - 05.2012
  • Calibrated and adjusted equipment to ensure quality production
  • Adjusted machine feed and speed to correct machine malfunctions
  • Challenged workloads under tight schedules
  • Took in additional shifts during peak work periods to keep projects on schedule
  • Supported machine operators in set up and operation of production equipment resulting in efficient runs.

Medical scheduler

Area Residential Care
01.2019 - Current
  • Contact hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
  • Located, checked in and pulled medical records for patient appointments and incomplete charts
  • Enhanced office efficiency by handling multiple phone calls per day
  • Organize paperwork such as charts and reports for office and patient needs
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Successfully scheduled patient’s appointments and placed reminder calls to ensure exceptional customer experience.

Education

High School Diploma -

Wendell Phillips
Chicago, IL

Skills

  • Schedule coordination
  • Staff supervision
  • Patient assessments
  • First-aid and CPR certified
  • CMA certified
  • Cash and credit card handling
  • Charting and filing
  • Safety policies and procedures
  • Crisis Intervention
  • Staff Scheduling
  • Direct care staff oversight

References

  • Amber Burrage, owner of Reigning House Keeping, Chicago, IL, 1773-329-8192
  • Angie Detwiler, ICF/Supervisor Area Residential Care, Dubuque, IA, 563-543-9461
  • Sam Braggs Residential Coordinator 515-418-8500 Dubuque IA
  • Nakia Stokes, Walmart Manager, Chicago, IL, 1312-810-5583
  • Nina Buchanan, Occupational Health Therapist, Dubuque, IA, 1773-8512813

Timeline

Residential Supervisor

Area Residential Care
06.2020 - Current

Medical Scheduler

Area Residential Care
03.2019 - 06.2020

Medical scheduler

Area Residential Care
01.2019 - Current

Instructor

Area Residential Care
02.2014 - 03.2019

Overnight- Stocker

Walmart
08.2012 - 12.2013

Hygro-Gear- Line assembler

Decatur
02.2010 - 05.2012

High School Diploma -

Wendell Phillips

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