Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Latasha Williams

Homestead,FL

Summary

Accomplished in enhancing customer relationships and team productivity at Progressive through advanced CRM system upgrades and effective communication strategies. Expert in B2B customer relationship management and data entry efficiency, demonstrating exceptional organizational skills and a commitment to accuracy. Proven track record in improving client satisfaction and retention, leveraging both technical and interpersonal abilities.

Overview

2025
2025
years of professional experience

Work History

Customer Relationship Management

Progressive
- Current
  • Implemented CRM system upgrades, enhancing team productivity and customer relationship management capabilities.
  • Streamlined communication channels by implementing customer relationship management software, resulting in improved response times.
  • Implemented customer relationship management systems to improve client satisfaction and retention.
  • Implemented customer relationship management (CRM) platforms to streamline communication and enhance customer service.
  • Established credibility as an expert resource within the organization on matters related to customer relationship management.

Data Entry Clerk/Customer Service Chat Representative

Assurant
Miami , FL
09.2022 - 08.2023
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Followed data entry protocols, rules and regulations.
  • Developed and implemented data entry operations.
  • Used computer software to store and retrieve data.
  • Organized, sorted, and checked input data against original documents.
  • Completed data entry tasks with accuracy and efficiency.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
  • Worked well in a team setting, providing support and guidance.
  • Trained staff on operating procedures and company services.
  • Promptly responded to inquiries and requests from prospective customers.

Education

Diploma -

Miami Southridge Senior High School
Miami, FL
06.1999

Skills

  • Global customer relationship management
  • B2B customer relationship management
  • Customer Relationship Management (CRM)
  • Customer Relationship Management Systems

Languages

English
Full Professional

Timeline

Data Entry Clerk/Customer Service Chat Representative

Assurant
09.2022 - 08.2023

Diploma -

Miami Southridge Senior High School

Customer Relationship Management

Progressive
- Current

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Latasha Williams