Dynamic Operations Supervisor with a proven track record at DHL Supply Chain, enhancing team productivity and operational efficiency. Expert in Inventory Management and Leadership, adept at driving performance improvements. Skilled in mentoring teams to exceed goals with a focus on safety and continuous training. Achieved significant workflow optimizations and effective team building.
• Supervised a team of 25-50 full-time and part-time employees responsible for ensuring the proper implementation and enforcement of policies, holding a high standard of safety and the continuous training of leads and associates in the warehouse.
• Responsible for the timely processing of all department activity including productivity, accuracy, and end of day reports.
• Responsible for accurate employee records including daily time clocking monitoring, discipline notification and attendance reports.
• Managed the workflow to ensure the daily activities / demand related to the assigned department is met as expected.
• Conducted daily shift start-up meetings discussing the previous day’s performance, reviewing the expected daily workload.
• Ensured a safe work environment by observing and coaching employees; addressing potential safety related hazards; maintaining a clean and organized work area; monitoring the condition of all equipment and ordering parts.
Inventory Management
Time Management
Warehouse Management System
Team Building
Leadership
Mentorship
Goal Oriented
• SKILLFULLY TRAINED, MANAGED, AND SUPERVISED multiple teams; mentored them to exceed expectations and meet organizational goals; assign and monitor work; exercise full personnel authority, including training, leave approval and discipline. Analyze and evaluate workforce needs.
• CUSTOMER SERVICE DRIVEN works well in a diverse environment, technical knowledge, and experience to deal with senior officials, foreign vendors, and organizations.
• PREPARE WRITTEN NARRATIVE AND NUMERIC REPORTS, analysis, policies, procedures, and recommendations used by senior management for decision making. Use the full range of MS office, including Word, Excel, PowerPoint, and Outlook.