LaTasha Williams
Summary
Accomplished Supervisor/Case Manager Supervisor at JVS/GAIN, adept in strategic planning and staff development. Elevated team productivity and customer satisfaction through innovative process improvements and effective leadership. Excelled in complex problem-solving and relationship building, ensuring compliance and enhancing program success.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
10
10
years of professional experience
Work History
Supervisor/Case Manager Supervisor
JVS/GAIN
08.2008 - 11.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.Responsibilities of a GAIN Service Worker (GSW):
- Case Management: Providing comprehensive case management to GAIN participants, including needs assessment, goal setting, and developing individualized plans.
- Motivational Support: Motivating, encouraging, and supporting participants in successfully completing each step of the program.
- Program Navigation: Serving as the primary linkage between the client, program regulations, and other services.
- Referral and Support: Referring participants to appropriate program components based on assessments and needs, and advising them of program choices.
- Progress Monitoring: Monitoring participants' progress through the program and conducting "good cause" determinations.
- Data Entry: Entering data into relevant systems (LRS/Cal/SAWS) and maintaining accurate case records.
- Compliance and Reporting: Ensuring compliance with GAIN policy and contract requirements, and completing required reports.
- Outreach and Liaison: Providing outreach services, participating in audits, and acting as a liaison with other agencies.
Education
Bachelor of Science - Leisure Studies
Grambling State University
Grambling, LA12-2000
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff development
- Staff discipline
- Team building
- Process monitoring and improvement
- Project management
- Relationship building
Timeline
Supervisor/Case Manager Supervisor
JVS/GAIN
08.2008 - 11.2018
Bachelor of Science - Leisure Studies
Grambling State University
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