Latasha Williams

NexRep

Portland, ME

03.2024 - 05.2025

Answered customer inquiries and provided accurate information regarding products and services.
Identified opportunities for upselling additional products or services based on customer needs.
Provided accurate information about products and services to customers.
Developed strong relationships with customers by providing personalized assistance and support.
Provided exceptional customer service to ensure customer satisfaction.
Provided excellent customer service to resolve customer complaints in a timely manner.
Resolved customer complaints promptly and efficiently.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Maintained a high level of professionalism when dealing with difficult customers.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Used approved scripts to de-escalate angry customers during telephone interactions.
Developed strong customer relationships to encourage repeat business.
Contacted customers about potential service upgrades, new services and account changes.