Latasha Wiseman
Nashville,TN
Summary
As customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Benefits Administrator-Remote
Conduent HR Services
03.2021 - Current
- Assisted in processing employee benefits enrollments and changes.
- Provided support for benefits inquiries from employees and management.
- Maintained accurate records of employee benefits data within HRIS systems.
- Coordinated communication regarding benefit plan options and enrollment periods.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Ensured timely processing of life event changes, diligently updating employee records as needed.
Customer Service Representative
Genesco
04.2017 - 05.2019
- Managed high-volume calls while maintaining accuracy in information delivery.
- Implemented feedback mechanisms to enhance service quality and customer experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Claims Representative
CGS/Kelly Services
05.2016 - 04.2017
- Assisted in processing employee benefits enrollments and changes.
- Provided support for benefits inquiries from employees and management.
- Maintained accurate records of employee benefits data within HRIS systems.
- Coordinated communication regarding benefit plan options and enrollment periods.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Ensured timely processing of life event changes, diligently updating employee records as needed.
Education
Associate of Science - Social Work
Nashville State Community College
Nashville, TN05.2027
High School Diploma -
Hunters Lane High School
Nashville, TN05-2028
Skills
- Effective communication
- Benefits administration expertise
- Enrollment procedures
- Engagement activities
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Critical thinking
- Organizational skills
Timeline
Benefits Administrator-Remote
Conduent HR Services
03.2021 - Current
Customer Service Representative
Genesco
04.2017 - 05.2019
Claims Representative
CGS/Kelly Services
05.2016 - 04.2017
Associate of Science - Social Work
Nashville State Community College
High School Diploma -
Hunters Lane High School
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